Insure Oklahoma agent blast, 05/2012

              HOLIDAY HOURS
State Agency Will Be Closed for Memorial Day- Monday, May 28, 2012
HELPLINE
The IO helpline will be closed from 11:30 AM to 1:30 PM - Thursday, May 31, 2012.
INVOICE FROM INSURANCE CARRIER
If you have the insurance carrier manually create an invoice for you, please note “this is a
manually created invoice” on the top of the invoice page.
PIN LETTERS
Remember that last year’s PIN’s are still active and may be used for renewals. When the
new groups receive the PIN letters please remind them to keep copies of employees PIN
on file for future use.
FAXES
Remember to include the total number of pages when sending faxes. If pages are missing
IO will know and can contact you. Also, do not send items for multiple individuals/groups in
the same fax. If they are faxed in separate batches it is easier for IO to get the documents
to the right worker and into the correct file. Cover Sheet – Fax (405) 530-3433
MAINTENANCE
The DHS maintenance downtime is every Thursday from 7:00 PM to 7:00 AM Friday
morning. This can affect enrollment processing during these times.
INVOICE PAYMENTS
Please remember that when invoices are sent in for the next month, they do not pay out
until the first subsidy payment cycle for that month. Please view the link ESI Payment
Schedule to view Employer Invoice Due Date and Subsidy Payment Schedule
For example, a September invoice received and entered in August will not pay out until
September 6, 2012. Please do not resubmit the invoices when the employer does not see it
on the payment cycle for August. They will not receive it until September.
Insure Oklahoma Agent Blast - May 2012