Oklahoma insurance consumer bill of rights

              This Bill of Rights is a summary of your legal rights under Oklahoma insurance laws and Oklahoma Insurance Department rules that apply to homeowners and automobile owners who purchase insurance.
This Bill of Rights does not address your responsibilities. Your responsibilities concerning your insurance can be found in your policy. Failure to meet your obligations may affect your rights. Consumers should read their policies and ask questions of their agent. Consumers should file all policy updates or changes that are received from their insurance company or agent together in
a secure location.
Several of your rights regarding home and auto insurance are the same. Differences are shown on the other side of this page.
Oklahoma Insurance Consumer Bill of Rights
Home and Automobile Owners’ Bill of Rights
Credit Information. An insurance company cannot deny you insurance solely on the basis of credit information. 36 O.S. §§ 950 et. seq.
Acceptance or Denial of Application. Every insurance company must give written notice that an insurance applicant is accepted or denied as an insured within forty-five (45) business days after receiving the application.
36 O.S. § 1241.
Cancellation by Insured. Every insurance policy shall contain a provision describing the process for premium refund if the insured cancels the policy before the end of the policy period. 36 O.S. § 1241.1.
Claim Inquiry. An insurance company cannot increase premiums, cancel or nonrenew a policy solely on the basis of a policyholder inquiring about making a claim or requesting information about a possible claim, if the policyholder does not submit a claim. 36 O.S. § 1241.2.
Acknowledgment of Receipt of Claim. Every insurance company shall acknowledge receipt of a claim to the policyholder within thirty (30) business days. 36 O.S. §1250.6
Claims Accepted or Denied. Every insurance company shall advise policyholders within forty-five (45) days after the proof of loss is filed of the acceptance or denial of a claim. If investigation cannot be reasonably completed within such time, the insurance company shall notify the claimant within forty-five (45) business days after receipt of the proof of loss that more time is needed. The denial of a claim must be given to the claimant in writing. 36 O.S. § 1250.7.
Notice of Cancellation or Nonrenewal. Every insurance company shall give at least ten (10) days notice prior to the date of cancellation and twenty (20) days notice prior to the date of nonrenewal of the insurance policy. OAC 365: 15-1-14.
Response to Claimant. Every insurance company shall adequately respond to a written communication from a claimant within thirty (30) days after receipt of the communication. 36 O.S. § 1250.4.
Filing a Complaint. Consumers have the right to request assistance with a claim or file a complaint with the Consumer Assistance/Claims Division. The insurance company or professional must provide an adequate response to the Division within thirty (30) days after receipt of an inquiry from the Division. 36 O.S. §1250.4(B).