20130906014450_2c12ebaf-25b6-4bd0-b94a-9665b20ec21c 1 |
Previous | 1 of 1 | Next |
|
small (250x250 max)
medium (500x500 max)
Large
Extra Large
large ( > 500x500)
Full Resolution
All (PDF)
|
This page
All
|
OFFICE OF CLIENT ADVOCACY
Purpose.
The purpose of Office of Client Advocacy grievance policies and procedures is to provide clients a fair, simple, effective and timely way to resolve problems through a thorough review, fair consideration, and correction when appropriate. These policies ensure individuals filing grievances are free from restraint, coercion, reprisal or discrimination. To further this purpose, OCA independently reviews and monitors the implementation of grievance programs.
Grievances and complaints.
The grievance programs promote client safety and independence and delivery of DHS programs and services in a fair, honest and professional manner. OCA handles grievance programs for many types of clients, including:
•
Children in the custody of DHS, regardless of placement
•
Youth in the voluntary care of DHS
•
Foster parents approved by DHS
•
Foster parents of child-placing agencies
•
Residents of the Northern Oklahoma Resource Center and the Southern Oklahoma Resource Center
•
Residents of the Robert M. Greer Center
•
Former residents of the Hissom Memorial Center
•
Residents of group homes or those living in the community who receive services through the Developmental Disabilities Services
How to file a grievance.
To file a grievance on behalf of children in DHS custody, DDS clients or foster parents, contact the OCA grievance liaison at the address or phone numbers below.
Office of Client Advocacy P.O. Box 25352 Oklahoma City, OK 73125 405-522-2720 or 800-522-8014 Fax: 405-522-2680
DHS Pub. No. 13-11 Issued 9/2013
This publication is authorized by Oklahoma Department of Human Services Director Ed Lake and printed by DHS in accordance with state and federal regulations at a cost of $9.22 for 144 copies. Copies have been deposited with the Publications Clearinghouse of the Oklahoma Department of Libraries. DHS offices may request copies on ADM-9 (23AM009E) electronic supply orders. Members of the public may obtain copies by calling 1-877-283-4113 (toll free), by faxing an order to (405) 962-1741, or by downloading a copy at www.okdhs.org/library.
Object Description
| Okla State Agency | Human Services, Oklahoma Department of |
| Agency Division | OKDHS |
| Okla Agency Code | '830' |
| Title | Office of Client Advocacy |
| Authors | Oklahoma. Department of Human Services. Office of Client Advocacy. |
| Publisher | Oklahoma Department of Human Services. |
| Publication Date | 2013-09 |
| Publication number | 13-11 |
| Frequency | Irregular |
| Publication type |
Flier Fact Sheet |
| Subject |
Oklahoma. Department of Human Services. Office of Client Advocacy. Older people--Protection--Oklahoma. |
| Purpose | The purpose of Office of Client Advocacy grievance policies and procedures is to provide clients a fair, simple, effective and timely way to resolve problems through a thorough review, fair consideration, and correction when appropriate. These policies ensure individuals filing grievances are free from restraint, coercion, reprisal or discrimination. To further this purpose, OCA independently reviews and monitors the implementation of grievance programs. |
| OkDocs Class# | H3000.1 C636f 2013 |
| Digital Format | PDF, Adobe Reader required |
| ODL electronic copy | Filed through Documents.OK.Gov submissions system |
| Rights and Permissions | This Oklahoma state government publication is provided for educational purposes under U.S. copyright law. Other usage requires permission of copyright holders. |
| Date created | 2013-09-09 |
| Date modified | 2013-09-09 |
| OCLC number | 890225726 |
Description
| Title | 20130906014450_2c12ebaf-25b6-4bd0-b94a-9665b20ec21c 1 |
| Full text | OFFICE OF CLIENT ADVOCACY Purpose. The purpose of Office of Client Advocacy grievance policies and procedures is to provide clients a fair, simple, effective and timely way to resolve problems through a thorough review, fair consideration, and correction when appropriate. These policies ensure individuals filing grievances are free from restraint, coercion, reprisal or discrimination. To further this purpose, OCA independently reviews and monitors the implementation of grievance programs. Grievances and complaints. The grievance programs promote client safety and independence and delivery of DHS programs and services in a fair, honest and professional manner. OCA handles grievance programs for many types of clients, including: • Children in the custody of DHS, regardless of placement • Youth in the voluntary care of DHS • Foster parents approved by DHS • Foster parents of child-placing agencies • Residents of the Northern Oklahoma Resource Center and the Southern Oklahoma Resource Center • Residents of the Robert M. Greer Center • Former residents of the Hissom Memorial Center • Residents of group homes or those living in the community who receive services through the Developmental Disabilities Services How to file a grievance. To file a grievance on behalf of children in DHS custody, DDS clients or foster parents, contact the OCA grievance liaison at the address or phone numbers below. Office of Client Advocacy P.O. Box 25352 Oklahoma City, OK 73125 405-522-2720 or 800-522-8014 Fax: 405-522-2680 DHS Pub. No. 13-11 Issued 9/2013 This publication is authorized by Oklahoma Department of Human Services Director Ed Lake and printed by DHS in accordance with state and federal regulations at a cost of $9.22 for 144 copies. Copies have been deposited with the Publications Clearinghouse of the Oklahoma Department of Libraries. DHS offices may request copies on ADM-9 (23AM009E) electronic supply orders. Members of the public may obtain copies by calling 1-877-283-4113 (toll free), by faxing an order to (405) 962-1741, or by downloading a copy at www.okdhs.org/library. |
| Date created | 2013-09-09 |
| Date modified | 2013-09-09 |
Tags
Add tags for 20130906014450_2c12ebaf-25b6-4bd0-b94a-9665b20ec21c 1