Office of Client Advocacy

              OFFICE OF CLIENT ADVOCACY
Purpose.
The purpose of Office of Client Advocacy grievance policies and procedures is to provide clients a fair, simple, effective and timely way to resolve problems through a thorough review, fair consideration, and correction when appropriate. These policies ensure individuals filing grievances are free from restraint, coercion, reprisal or discrimination. To further this purpose, OCA independently reviews and monitors the implementation of grievance programs.
Grievances and complaints.
The grievance programs promote client safety and independence and delivery of DHS programs and services in a fair, honest and professional manner. OCA handles grievance programs for many types of clients, including:
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Children in the custody of DHS, regardless of placement
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Youth in the voluntary care of DHS
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Foster parents approved by DHS
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Foster parents of child-placing agencies
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Residents of the Northern Oklahoma Resource Center and the Southern Oklahoma Resource Center
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Residents of the Robert M. Greer Center
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Former residents of the Hissom Memorial Center
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Residents of group homes or those living in the community who receive services through the Developmental Disabilities Services
How to file a grievance.
To file a grievance on behalf of children in DHS custody, DDS clients or foster parents, contact the OCA grievance liaison at the address or phone numbers below.
Office of Client Advocacy P.O. Box 25352 Oklahoma City, OK 73125 405-522-2720 or 800-522-8014 Fax: 405-522-2680
DHS Pub. No. 13-11 Issued 9/2013
This publication is authorized by Oklahoma Department of Human Services Director Ed Lake and printed by DHS in accordance with state and federal regulations at a cost of $9.22 for 144 copies. Copies have been deposited with the Publications Clearinghouse of the Oklahoma Department of Libraries. DHS offices may request copies on ADM-9 (23AM009E) electronic supply orders. Members of the public may obtain copies by calling 1-877-283-4113 (toll free), by faxing an order to (405) 962-1741, or by downloading a copy at www.okdhs.org/library.