021214_FEB 14 REAB Newsletter vii-1 1 |
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OKLAHOMA REAL ESTATE APPRAISER BOARD
3625 NW 56th Street, Suite 100, Oklahoma City, OK 73112
Issue #37 Feb 2014
Director christine.mcentire@oid.ok.gov
Legal Secretary rebecca.keesee@oid.ok.gov
Admin Officer eric.schoen@oid.ok.gov
Main: (405) 521-6636
Fax: (405) 522-6909
BOARD MEMBERS
Commissioner, John D. Doak, Chairperson
Lee R. Caesar, Jr., Realtor Member, Vice-Chair 2016
James R. Artman, Appraiser Member 2018
Shelley Pruitt, Layperson 2017
John P. Smithson, Banking Member 2017
Stephen C. Walton, Appraiser Member 2016
P. Lane Wheeler, Appraiser Member 2015
Betty J. Cagle, Appraiser Member 2014
Board Staff:
Christine McEntire, Director
Rebecca Keesee, Legal Secretary
Eric Schoen, Administrative Officer
Four Keys to Great Appraiser Customer Service – by Dustin Harris
We work in an interesting industry where, unless you do a majority of non-lender work, most of our human interactions do not
occur with our actual clients. Instead, we communicate with the AMC and lenders through email and web-portals. Most
appraisers spend a majority of their work time either in front of a computer, traveling, or inspecting homes. Typically, the only
portion of that formula which includes human connection is with the home owner(s). There may be a temptation to relax our
professionalism and customer service skills around home owners because they are not writing our paychecks, but this is a grave
mistake. No matter what your industry (appraisal not excluded), you are in the sales and marketing business. First of all, if you
think that borrowers do not talk to their loan officers and report back as to how the appraiser performed, you are blind to the
truth. This report can affect your ability to work for that lender in the future. Secondly, the borrower of today is potentially the
client of tomorrow. Making a great impression can do wonders for possible return business for non-lender appraisal work down
the road. (Continued on page 5.)
Object Description
| Okla State Agency |
Insurance Department, Oklahoma |
| Okla Agency Code |
'385' |
| Title | Oklahoma Real Estate Appraiser Board newsletter, 02/2014 no. 37 |
| Authors | Oklahoma Real Estate Appraiser Board. |
| Publication Date | 2014-02 |
| Publication type |
Newsletter |
| Purpose | Four Keys to Great Appraiser Customer Service by Dustin Harris; Appraiser Qualification Criteria Effective January 1, 2015; January 1, 2015 Appraiser Qualification Criteria Changes: Upgrades - What you need to Know; Board Business; 2013 Enforcement: By the Numbers; 2013 Licensing - By the Numbers; Education Providers; 2014 Board Chair and Committee Appointments: AMC Information; |
| For all issues click | I1700.6 R288e |
| Digital Format | PDF, Adobe Reader required |
| ODL electronic copy | Filed through Documents.OK.Gov submissions system |
| Rights and Permissions | This Oklahoma state government publication is provided for educational purposes under U.S. copyright law. Other usage requires permission of copyright holders. |
| Language | English |
| Date created | 2014-02-18 |
| Date modified | 2014-02-18 |
| OCLC number | 890228160 |
Description
| Title | 021214_FEB 14 REAB Newsletter vii-1 1 |
| Full text | n N OKLAHOMA REAL ESTATE APPRAISER BOARD 3625 NW 56th Street, Suite 100, Oklahoma City, OK 73112 Issue #37 Feb 2014 Director christine.mcentire@oid.ok.gov Legal Secretary rebecca.keesee@oid.ok.gov Admin Officer eric.schoen@oid.ok.gov Main: (405) 521-6636 Fax: (405) 522-6909 BOARD MEMBERS Commissioner, John D. Doak, Chairperson Lee R. Caesar, Jr., Realtor Member, Vice-Chair 2016 James R. Artman, Appraiser Member 2018 Shelley Pruitt, Layperson 2017 John P. Smithson, Banking Member 2017 Stephen C. Walton, Appraiser Member 2016 P. Lane Wheeler, Appraiser Member 2015 Betty J. Cagle, Appraiser Member 2014 Board Staff: Christine McEntire, Director Rebecca Keesee, Legal Secretary Eric Schoen, Administrative Officer Four Keys to Great Appraiser Customer Service – by Dustin Harris We work in an interesting industry where, unless you do a majority of non-lender work, most of our human interactions do not occur with our actual clients. Instead, we communicate with the AMC and lenders through email and web-portals. Most appraisers spend a majority of their work time either in front of a computer, traveling, or inspecting homes. Typically, the only portion of that formula which includes human connection is with the home owner(s). There may be a temptation to relax our professionalism and customer service skills around home owners because they are not writing our paychecks, but this is a grave mistake. No matter what your industry (appraisal not excluded), you are in the sales and marketing business. First of all, if you think that borrowers do not talk to their loan officers and report back as to how the appraiser performed, you are blind to the truth. This report can affect your ability to work for that lender in the future. Secondly, the borrower of today is potentially the client of tomorrow. Making a great impression can do wonders for possible return business for non-lender appraisal work down the road. (Continued on page 5.) |
| Date created | 2014-02-18 |
| Date modified | 2014-02-18 |
