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Sequoyah Memorial Hospital Medical Service Area Telephone Survey Form and Results Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Service Oklahoma State University October 2010AE-10120 Sequoyah Memorial Hospital Medical Service Area Telephone Survey Form and Results Community Health Engagement Process documents available online at: www.okruralhealthworks.org Lara Brooks, Assistant Extension Specialist, OSU, Stillwater 405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater 405-744-6083 Jack Frye, Area Community Development Specialist, OSU, Ada 580-332-4100 Tony Yates, Sequoyah County Extension Director, Sallisaw 918-775-4655 Corie Kaiser, Assistant Director, Oklahoma Center for Rural Health, Oklahoma City 405-840-6500 Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa 405-840-6500 Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Services Oklahoma State University October 2010Sequoyah Memorial Hospital Medical Service Area Telephone Survey Form SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 1 of 8 Qualifier 1: May I ask, are you over the age of 18? Yes 1. What is your zip code? 74955, Sallisaw 74954, Roland 74948, Muldrow 74962, Vian 74936, Gans 74435, Gore Other _____________(TERMINATE) 2a. Yes (Skip to Q.3a) No (Do not read) Don't know/Refused (Skip to Q.3a) 2b. Community Health Center Rural Health Clinic Health Department Specialist Emergency Room/Hospital Other (Specify) ____________________ Medicaid Survey Date: September 20-26, 2010 Introduction and screener: NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you. No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.) Hello. My name is ________________ with Consumer Logic. I am calling on behalf of the Sequoyah Memorial Hospital committee. We are conducting a brief survey on the topic of health care in Sequoyah County. The community is reviewing the health care situation in Sequoyah County. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous. Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 2 of 8 3a. Which city do you go to for most of your family's routine health care needs? (Do not read list) Sallisaw (Skip to Q.4a) McAlester Ft. Smith, AR Stigler Van Buren, AR Muskogee Tahlequah Tulsa Poteau Other (Specify) ____________________ Stilwell Eufaula 3b. Better quality of providers Speed of getting an appointment Closer/Convenient location Have used for years/Personal relationship Nicer facilities Other (Specify) ____________________ Specialist (Do not read) Don't know/Refused 4a. Yes No (Skip to Q.5a) 4b. Satisfied Dissatisfied 4c. 5a. Have you or someone in your household been to a specialist in the past 24 months? Yes No (Skip to Q.6) How satisfied were you or someone in your household with the quality of care received in Sequoyah County? Would you say that you were…(Read List)? (Do not read) Don't know/Refused (Skip to Q.5a) Have you or someone else in your household been to a family doctor in Sequoyah County in the past 24 months? (Do not read) Don't know/Refused (Skip to Q.6) (Do not read) Don't know/Refused (Skip to Q.5a) Why do you say that? (Record exact response. Probe for clarification.) Approved provider for insurance/Health benefits program (Do not read) Don't know/Refused (Skip to Q.4a) Why do you or someone in your household use a medical provider for routine health care needs outside of Sequoyah County? (Record exact response. Probe for clarification. Do not read SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 3 of 8 5b. 6. How many people live in your household? (Record response below) 7. You Family 8. Yes No (Skip to Q.15) __________ (If respondent is the only person who lives in household, ask for "you" only in Q.7) What type of specialist have you or someone in your household been to and in which city are they located? Type of Specialist Medicare Part D (Prescriptions) Medicare Advantage (Private pay) Native American/Tribal Benefits * Do Not Have Health Insurance VA benefits Medicare Supplement (Private pay) Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? Champus/TriCare Program Insurance through Employer/Previous employer Self-Paid Insurance Plan Medicare Medicaid What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.) (Do not read) Don't know/Refused (Skip to Q.15) Other________________________________ CitySEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 4 of 8 9. Sequoyah Memorial Hospital, Sallisaw (Skip to Q.12) Eastern Oklahoma Medical Center, Poteau Memorial Hospital, Stilwell Summit Medical Center, Van Buren, AR Sparks Regional Medical Center, Ft. Smith, AR St. Edwards Mercy Medical Center, Ft. Smith, AR Muskogee Regional Medical Center, Muskogee Muskogee Community Hospital, Muskogee Haskell County Healthcare System, Stigler EPIC Medical Center, Eufaula Other (Specify) ____________________ (Do not read) Don't know/Refused 10. Insurance reasons Service not available Closer/convenient location Specialty doctor Better Service Where my doctor works Referral/Recommended/Transferred Other (Specify) ________ (Do not read) Don't know/Refused 11a. Birthing services MRI Bone density Outpatient surgery CT Scan (CAT Scan) Physical therapy Dietary services/Diabetic counseling Radiology (X-Ray) Emergency room Respiratory therapy Inpatient stay Sleep study Inpatient surgery Specialty doctor Laboratory (blood) tests Ultrasound Mammogram Other (Specify) ____________________ Mental health/Substance abuse (Do not read) Don't know/Refused (If any hospital other than Sequoyah Memorial Hospital was indicated in Q.9, ask Q.10, Q.11a, and Q.11b; otherwise, skip to Q.12) You mentioned that you or someone in your household received care at a hospital other than Sequoyah Memorial Hospital. Why did you or your family member choose this/these hospital(s)? (Record exact response. Probe for clarification.) At which hospital(s) were services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) McAlester Regional Hospital, McAlester What hospital services were used there? (Do not read list unless prompt is needed. Record exact response.)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 5 of 8 11b. Satisfied Dissatisfied 11c. 12. CT Scan (CAT Scan) Outpatient surgery Dietary services/Diabetic counseling Physical therapy Emergency room Radiology (X-Ray) Home health Respiratory therapy Inpatient stay Specialty doctor Inpatient surgery Ultrasound Laboratory (blood) tests Sleep Study Mammogram Endoscopy Obstetrics Outpatient treatment/procedures MRI Other (Specify) ____________________ (Do not read) Don't know/Refused 13. Rank (1 - 5) a) Services provided by the doctors in general b) The hospital's facilities c) Services provided by the nurses d) Services provided by the administrative staff e) Services provided by the specialty physicians f) Services provided by the inpatient physicians 14a. Satisfied Dissatisfied How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital? Would you say you were…(Read list) (If Sequoyah Memorial Hospital is mentioned in Q.9, ask Q.12, Q.13, Q.14a, and Q.14b; otherwise, skip to Q. 15.) What hospital services were used at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.) Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… (Read list) Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused (Skip to Q.15) the following aspects of your hospital visit: (Do not read) Don't know/Refused (Skip to Q.15)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 6 of 8 14b. 15. Yes No (Skip to Q.21) 16. Sequoyah Memorial Hospital, Sallisaw (Skip to Q.19) Eastern Oklahoma Medical Center, Poteau Memorial Hospital, Stilwell Summit Medical Center, Van Buren, AR Sparks Regional Medical Center, Ft. Smith, AR St. Edwards Mercy Medical Center, Ft. Smith, AR Muskogee Regional Medical Center, Muskogee Muskogee Community Hospital, Muskogee Haskell County Healthcare System, Stigler EPIC Medical Center, Eufaula Other (Specify) ____________________ (Do not read) Don't know/Refused 17. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness 18. Satisfied Dissatisfied Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused How satisfied were you or someone in your household with the services you received at the emergency room in this hospital? Would you say you were… (Read list) Have you or someone in your household used emergency room services in the past 24 months? (Do not read) Don't know/Refused (Skip to Q.21) At which hospital(s) were emergency room services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) (If any hospital other than Sequoyah Memorial Hospital was indicated in Q.16, ask Q.17, and Q.18; otherwise, skip to Q.19) You mentioned that you or someone in your household received emergency room care at a hospital other than Sequoyah Memorial Hospital. What type of emergency room services have you or someone in your household used in the past 24 months at this hospital? (Do not read list unless prompt is needed. Record exact response.) McAlester Regional Hospital, McAlesterSEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 7 of 8 19. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness 20a. Satisfied Dissatisfied 20b. 20c. 21. Do you feel that you community provides adequate services for the following: YES NO EMS/Ambulance Home Health Assisted Living Nursing Home Care Transportation for Healthcare ��� Pharmacy Dental Services Enough Primary Care Physicians Nutrition Education Mental Health Services Vision Services Hospice Services Adult Day Care Physical Fitness Speech Therapy Physical Therapy Occupational Therapy (Do not read) None of the above adequate Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the services provided by the emergency room physician Why do you say that? (Record exact response. Probe for clarification.) (If Sequoyah Memorial Hospital is mentioned in Q.16, ask Q.19, Q.20a, Q.20b and Q.20c; otherwise, skip to Q. 21) What type of emergency room services have you or someone in your household used in the past 24 months at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.) (Do not read) Don't know/Refused (Skip to Q.21) How satisfied were you or someone in your household with the services you received at the emergency room in Sequoyah Memorial Hospital? Would you say you were…(Read list)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 8 of 8 22. Birthing Services Orthopedist Cardiologist Respiratory therapy Gastroenterologist Sleep study Mental health/Substance abuse Other (Specify) ____________________ MRI (Do not read) Don't know/Refused 23. 24. 18-20 61-70 21-30 71-80 31-40 80+ 41-50 (Do not read) Don't know/Refused 51-60 25. Caucasian Native American Asian Other (Specify) ____________________ Hispanic (Do not read) Don't know/Refused African American 26. Less than $10,000 $75,000 to $99,999 $10,000 to $14,999 $100,000 to $149,999 $15,000 to $24,999 $150,000 to $199,999 $25,000 to $34,999 $200,000 or more $35,000 to $49,999 (Do not read) Don't know/Refused $50,000 to $74,999 27. Male Female That completes the survey. Thank you for your time! What concerns you most about health care in your community? (Record exact response.) What additional services would you like to see offered at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.) Unknown (Can't Tell) The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer. What is your age? What is your ethnicity? What is your annual household income? INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK.Sequoyah Memorial Hospital Medical Service Area Telephone Survey Results Response Category No. Percent 74955, Sallisaw 73 36.5% 74948, Muldrow 59 29.5% 74962, Vian 27 13.5% 74954, Roland 19 9.5% 74435, Gore 17 8.5% 74936, Gans 5 2.5% Total 200 100.0% Q1. What is your zip code? 2.5% 8.5% 9.5% 13.5% 29.5% 36.5% 0% 20% 40% 74936, Gans 74435, Gore 74954, Roland 74962, Vian 74948, Muldrow 74955, Sallisaw Sequoyah Memorial Hospital Telephone Survey Results 1 Response Category No. Percent Yes 171 85.5% No 29 14.5% Total 200 100.0% Q2a. Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? Yes85.5% No14.5% Sequoyah Memorial Hospital Telephone Survey Results 2 Response Category No. Percent Emergency Room/Hospital 11 37.9% Rural Health Clinic 8 27.6% Specialist 4 13.8% Indian Health Services 3 10.3% VA 3 10.3% Total 29 100.0% Q2b. If no, then what kind of medical provider do you use for routine care? 13.8% 27.6% 37.9% 0% 10% 20% 30% 40% 50% 60% Specialist Rural Health Clinic Emergency Room/Hospital Sequoyah Memorial Hospital Telephone Survey Results 3 Response Category County No. Percent Sallisaw Sequoyah 79 39.5% Ft. Smith, AR 57 28.5% Muksogee Muskogee 12 6.0% Muldrow Sequoyah 10 5.0% Gore Sequoyah 9 4.5% Vian Sequoyah 7 3.5% Tulsa Tulsa 5 2.5% Tahlequah Cherokee 4 2.0% Poetau LeFlore 3 1.5% Stilwell Adair 3 1.5% Roland Sequoyah 3 1.5% Van Buren, AR 2 1.0% Spiro LeFlore 2 1.0% Broken Arrow Tulsa 1 0.5% Hulbert Cherokee 1 0.5% Wagoner Wagoner 1 0.5% Fayettville, AR 1 0.5% Total 200 100.0% Q3a. Which city do you go to for most of your family's routine health care needs? Sequoyah Memorial Hospital Telephone Survey Results 4 Response Category No. Percent Have used for years/Personal relationship 40 26.5% Closer/Convenient location 37 24.5% Better quality of providers 29 19.2% Approved provider for insurance/Health benefits program 22 14.6% Nicer facilities 11 7.3% Specialist 8 5.3% Recommended/Referred 1 0.7% New in town/Not familiar with local doctors 1 0.7% Cost of provider 1 0.7% Don't know/No response 1 0.7% Total 151 100.0% Some respondents answered more than once. Q3b. Why do you or someone in your household use a medical provider for routine health care needs outside of Sequoyah County? Sequoyah Memorial Hospital Telephone Survey Results 5 Q4a. Have you or someone else in your household been to a family doctor in Sequoyah County in the past 24 months? Response Category No. Percent Yes 119 59.5% No 79 39.5% Don't know/No response 2 1.0% Total 200 100.0% Yes59.5% No39.5% Don't know/No response1.0% Sequoyah Memorial Hospital Telephone Survey Results 6 Response Category No. Percent Satisfied 106 89.1% Dissatisfied 12 10.1% Don't know/No response 1 0.8% Total 119 100.0% Q4b. How satisfied were you or someone in your household with the quality of care received in Sequoyah County? Would you say that you were… Satisfied89.1% Dissatisfied10.1% Don't know/No response0.8% Sequoyah Memorial Hospital Telephone Survey Results 7 Response No. Percent Satisfied with doctors/Nurses/Staff 45 34.6% Resolved medical issue(s)/Needs were met 28 21.5% Good treatment/care/service 16 12.3% Satisfied, because the services were local and personal 15 11.5% Short waiting time 11 8.5% Friendly staff 5 3.8% Satisfied, no reason given 5 3.8% Satisfied, but long wait 1 0.8% Satisfied, but concerned about after hours care 1 0.8% Satisfied with facilities 1 0.8% Satisfied with physician, but not office staff 1 0.8% Satisfied, difficult to get appointment 1 0.8% Total 130 100.0% Response No. Percent Medical issue(s) not resolved 5 41.7% Unsatisfied with physicians 3 25.0% Concerned about quality of care 2 16.7% Not enough time spent with patients 2 16.7% Total 12 100.0% Some respondents answered more than once. Q4c-1. Why do you say that you are satisfied with the services received in Sequoyah County? Some respondents answered more than once. Q4c-2. Why do you say that you are dissatisfied with the services you received in Sequoyah County? Sequoyah Memorial Hospital Telephone Survey Results 8 Sequoyah County 89.1% 10.1% 0.8% Other Surveys Averages 91.6% 7.1% 1.4% Other Surveys Low Range 82.7% 17.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Compared to Other Studies Q4d. How satisfied were you or someone in your household with the quality of care you received in Sequoyah County? No Response Survey Area Satisfied Dissatisfied 0% 25% 50% 75% 100% Sequoyah County Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Sequoyah Memorial Hospital Telephone Survey Results 9 Response Category No. Percent Yes 120 60.0% No 79 39.5% Don't know/Refused 1 0.5% Total 200 100.0% Q5a. Have you or someone in your household been to a specialist in the past 24 months? Yes60.0% No39.5% Don't know/Refused0.5% Sequoyah Memorial Hospital Telephone Survey Results 10 Type of Specialist No. Percent Top 7 Responses Cardiologist 46 28.0% Orthopedist 21 12.8% Dermatologist 10 6.1% Oncologist 8 4.9% Gastroenterologist 8 4.9% Orthopedic Surgeon 7 4.3% General Surgeon 6 3.7% All others 58 35.4% Total 164 100.0% Some respondents answered more than once. Q5b-1. What type of specialist have you or someone in your household been to? Sequoyah Memorial Hospital Telephone Survey Results 11 Type of Specialist City No. Percent Cardiologist Ft. Smith, AR (27); Sallisaw (5); Muskogee (4); Tulsa (4); Fayetteville, AR (2); Broken Arrow (1); Oklahoma City (1); Tahlequah (1); Plano, TX (1) 46 28.0% Orthopedist Ft. Smith, AR (13); Tulsa (3); Sallisaw (2); Oklahoma City (1); Dallas, TX (1); Little Rock, AR (1) 21 12.8% Dermatologist Ft. Smith, AR (9); Muskogee (1) 10 6.1% Oncologist Ft. Smith, AR (5); Sallisaw (1); Muskogee (1); Tulsa (1) 8 4.9% Gastroenterologist Ft. Smith, AR (5); Sallisaw (1); Muskogee (1); Tulsa (1) 8 4.9% Orthopedic Surgeon Tulsa (2); Ft. Smith, AR (2); Sallisaw (1); Oklahoma City (1); Tulsa (1) 7 4.3% General Surgeon Tulsa (3); Ft. Smith, AR (2); Sallisaw (1) 6 3.7% Neurologist Ft. Smith, AR (4); Fayetteville, AR (2) 6 3.7% Otolaryngologist Muskogee (3); Ft. Smith, AR (2); Tulsa (1) 6 3.7% Rheumatologist Ft. Smith, AR (4); Oklahoma City (1); Tulsa (1) 6 3.7% Urologist Ft. Smith, AR (4); Muskogee (1); Tulsa (1) 6 3.7% Nephrologist Ft. Smith, AR (3); Oklahoma City (1) 4 2.4% OB/GYN Ft. Smith (2); Muskogee (1); Stilwell (1) 4 2.4% Opthalmologist Sallisaw (1); Ft. Smith, AR (1); Rogers, AR (1); Iowa (1) 4 2.4% Optometrist Sallisaw (1); Ft. Smith, AR (1); Little Rock, AR (1) 3 1.8% Pediatrician Ft. Smith, AR (3) 3 1.8% Endocrinologist Tulsa (1); Ft. Smith, AR (1) 2 1.2% Pain Management Roland (1); Ft. Smith, AR (1) 2 1.2% Podiatrist Ft. Smith, AR (2) 2 1.2% Allergist Ft. Smith, AR (1) 1 0.6% Geriatrician Talihina (1) 1 0.6% Hematologist Ft. Smith, AR (1) 1 0.6% Neurosurgeon Ft. Smith, AR (1) 1 0.6% Orthodontist Tulsa (1) 1 0.6% Physical Therapist Tulsa (1) 1 0.6% Plastic Surgeon Tulsa (1) 1 0.6% Psychiatrist Sallisaw (1) 1 0.6% Pulmonologist Muskogee (1) 1 0.6% Don't know/Refused 1 0.6% 0.0% Total 164 100.0% Some respondents answered more than once. Q5b-2. What type of specialist have you or someone in your household been to and in which city are they located? Sequoyah Memorial Hospital Telephone Survey Results 12 Response Category No. Percent One 46 23.0% Two 83 41.5% Three 27 13.5% Four 22 11.0% Five 13 6.5% Six 5 2.5% Seven 2 1.0% Eight 1 0.5% Nine 1 0.5% Total 200 100.0% Q6. How many people live in your household? 2.5% 6.5% 11.0% 13.5% 41.5% 23.0% 0% 20% 40% 60% Six Five Four Three Two One Sequoyah Memorial Hospital Telephone Survey Results 13 Response Category All Categories Percent Major Categories Percent All Medicare 126 41.7% Medicare 77 25.5% Medicare Part D 23 7.6% Medicare Supplement 22 7.3% Medicare Advantage 4 1.3% Insurance through employer/Previous employer 57 18.9% 57 18.9% Medicaid (Sooner Care) 33 10.9% 33 10.9% Self-paid insurance plan 22 7.3% 22 7.3% Native American/Tribal benefits 19 6.3% 19 6.3% VA benefits 8 2.6% 8 2.6% Champus/TriCare Program 6 2.0% 6 2.0% None/Not covered by health insurance 31 10.3% 31 10.3% Total 302 100.0% 302 100.0% Some respondents answered more than once. Q7a. What type of health insurance covers you? Sequoyah Memorial Hospital Telephone Survey Results 14 Response Category All Categories Percent Major Categories Percent All Medicare 64 29.8% Medicare 41 19.1% Medicare Part D 11 5.1% Medicare Supplement 10 4.7% Medicare Advantage 2 0.9% Insurance through employer/Previous employer 53 24.7% 53 24.7% Medicaid (Sooner Care) 53 24.7% 53 24.7% Native American/Tribal benefits 23 10.7% 23 10.7% VA Benefits 13 6.0% 13 6.0% Champus/TriCare Program 9 4.2% 9 4.2% Self-paid insurance plan 4 1.9% 4 1.9% Don't know/Refused 1 0.5% 1 0.5% None/Not covered by health insurance 15 7.0% 15 7.0% Total 215 100.0% 215 100.0% Some respondents answered more than once. Q7b. What type of health insurance covers your family? Sequoyah Memorial Hospital Telephone Survey Results 15 Response Category No. Percent Yes 50 25.0% No 150 75.0% Total 200 100.0% Q8. Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? Yes25.0% No75.0% Sequoyah Memorial Hospital Telephone Survey Results 16 Response Category Location No. Percent Sequoyah Memorial Hospital Sallisaw 18 35.3% St. Edwards Mercy Medical Center Ft. Smith, AR 11 21.6% Sparks Regional Medical Center Ft. Smith, AR 9 17.6% Memorial Hospital Stilwell 2 3.9% Muskogee Regional Medical Center Muskogee 2 3.9% Jack C. Montgomery VA Medical Center Muskogee 2 3.9% WW Hastings Indian Hospital Tahlequah 1 2.0% Summit Medical Center Van Buren, AR 1 2.0% St. Francis Hospital Tulsa 1 2.0% Orthopedic Hospital Oklahoma City 1 2.0% MRI Specialists of Tulsa Tulsa 1 2.0% Don't know/Refused 2 3.9% Total 51 100.0% Some respondents answered more than once. Q9a. At which hospital(s) were services received? Sequoyah Memorial Hospital Telephone Survey Results 17 35.3% 64.7% 50.9% 49.1% 25.0% 75.0% 75.9% 24.1% Q9b. Which hospital(s) were services received? Sequoyah Memorial Hospital Compared to Other Studies Used local hospital Did not use local hospital Survey Area Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range 0% 25% 50% 75% 100% Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Used local hospital Did not use local hospital Sequoyah Memorial Hospital Telephone Survey Results 18 Response Category No. Percent Where my doctor works 9 23.7% Insurance reasons 7 18.4% Closer/Convenient location 5 13.2% Better Service 5 13.2% Specialty doctor 5 13.2% Work at other hospital 3 7.9% Referred/Recommended/Transferred 2 5.3% Service not available 1 2.6% Television advertisement 1 2.6% Total 38 100.0% Some respondents answered more than once. Q10. You mentioned that you or someone in your household received care at a hospital other than Sequoyah Memorial Hospital. Why did you or your family member choose this/these hospital(s)? 13.2% 13.2% 18.4% 23.7% 0% 10% 20% 30% 40% Better Service Closer/Convenient location Insurance reasons Where my doctor works Sequoyah Memorial Hospital Telephone Survey Results 19 Response Category Subcategories All Categories Percent All Diagnostic Imaging 24 30.8% Radiology (X-Ray) 11 CT Scan (CAT Scan) 7 MRI 3 Mammogram 3 Laboratory (Blood) Tests 18 23.1% Inpatient stay 7 9.0% Outpatient surgery 7 9.0% Inpatient surgery 6 7.7% Bone density 3 3.8% Specialty doctor 2 2.6% Respiratory therapy 1 1.3% Emergency room 1 1.3% Blood thinning 1 1.3% Bone marrow test 1 1.3% Chemotherapy 1 1.3% Colonoscopy 1 1.3% Dermatology for skin cancer 1 1.3% Doppler-check blood flow in veins 1 1.3% Prescriptions 1 1.3% Don't know/Refused 2 2.6% Total 24 78 100.0% Some respondents answered more than once. Q11a. What hospital services were used there? Sequoyah Memorial Hospital Telephone Survey Results 20 Response Category No. Percent Satisfied 31 100.0% Dissatisfied 0 0.0% Total 31 100.0% Q11b. How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… Satisfied100.0% Dissatisfied0.0% Sequoyah Memorial Hospital Telephone Survey Results 21 Response No. Percent Good treatment/care/service 16 32.7% Satisfied with doctors/Nurses/Staff 8 16.3% Resolved medical issue(s) 8 16.3% Short waiting time 7 14.3% Friendly staff 6 12.2% Satisfied with hospita/Benefits program 2 4.1% Clean facilities 1 2.0% Good food in cafeteria 1 2.0% Total 49 98.0% Q11c-1. Why do you say that you are satisfied with the services received at this Hospital? Some respondents answered more than once. Sequoyah Memorial Hospital Telephone Survey Results 22 Responses Subcategories All Categories Percent All Diagnostic Imaging 18 42.9% Radiology (X-Ray) 6 MRI 5 Ultrasound 3 CT Scan (CAT Scan) 2 Mammogram 2 Laboratory (blood) test 9 21.4% Inpatient stay 5 11.9% Outpatient treatment/Procedures 3 7.1% Sleep study 3 7.1% Home Health 1 2.4% Physical therapy 1 2.4% Respiratory therapy 1 2.4% Don't know/No response 1 2.4% Total 18 42 100.0% Some respondents answered more than once. Q12. What hospital services were used at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 23 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the doctors in general 0 0 2 4 12 18 Services provided by the specialty physicians 0 0 1 4 13 18 Services provided by the inpatient physicians 1 1 0 2 14 18 The hospital's facilities 0 1 6 2 9 18 Services provided by the nurses 0 0 2 4 12 18 1 1 1 2 13 18 Services provided by the administrative staff Q13. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your hospital visit 0% 20% 40% 60% 80% 100% Services provided by the administrative staff Services provided by the nurses The hospital's facilities Services provided by the inpatient physicians Services provided by the specialty physicians Services provided by the doctors in general 1 2 3 4 5 Very Poor Excellent Sequoyah Memorial Hospital Telephone Survey Results 24 Response Category No. Percent Satisfied 14 77.8% Dissatisfied 4 22.2% Total 18 100.0% Q14a. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital? Would you say that you were… Satisfied77.8% Dissatisfied22.2% Sequoyah Memorial Hospital Telephone Survey Results 25 Response No. Percent Satisfied with doctors/Nurses/Staff 5 38.5% Resolved medical issue(s) 4 30.8% Good treatment/care 3 23.1% Satisfied because services were local and personal 3 23.1% Short waiting time 3 23.1% Friendly staff 2 15.4% Satisfied, but concerned about care 1 7.7% Satisfied with facilities/Cafeteria 1 7.7% Total 13 100.0% Response No. Percent Concerned about overall care 1 25.0% Medical issue(s) not resolved 1 25.0% Concerned about medical records 1 25.0% Long wait 1 25.0% Total 4 25.0% Some respondents answered more than once. Q14b-1. Why do you say that you are satisfied with the services received at Sequoyah Memorial Hospital? Q14b-2. Why do you say that you are dissatisfied with the services received at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 26 Sequoyah Memorial Hospital 77.8% 22.2% 0.0% Other Surveys Averages 85.7% 12.7% 2.6% Other Surveys Low Range 66.7% 33.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Q14c. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Sequoyah Memorial Hospital Telephone Survey Results 27 Response No. Percent Yes 95 47.5% No 102 51.0% Don't know/Refused 3 1.5% Total 200 100.0% Q15. Have you or someone in your household used emergency room services in the past 24 months? Yes47.5% No51.0% Don't know/Refused1.5% Sequoyah Memorial Hospital Telephone Survey Results 28 Response Category Location No. Percent Sequoyah Memorial Hospital Sallisaw 43 41.3% Sparks Regional Medical Center Ft. Smith, AR 28 26.9% St. Edwards Mercy Medical Center Ft. Smith, AR 18 17.3% Jack C. Montgomery VA Medical Center Muskogee 5 4.8% Muskogee Community Hospital Muskogee 2 1.9% Memorial Hospital Stilwell 1 1.0% Eastern Oklahoma Medical Center Poteau 1 1.0% Wagoner Community Hospital Wagoner 1 1.0% Claremore Regional Hospital Claremore 1 1.0% WW Hastings Indian Hospital Tahlequah 1 1.0% Deaconess Hospital Oklahoma City 1 1.0% Banner Good Samaritan Hospital Phoenix, AZ 1 1.0% ER in Las Vegas/Can't remember name Las Vegas, NV 1 1.0% Total 104 100.0% Some respondents answered more than once. Q16a At which hospital(s) were emergency room services received? Sequoyah Memorial Hospital Telephone Survey Results 29 39.5% 60.5% 35.3% 64.7% 41.3% 58.7% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Q16b. Percentage of respondents using local services Sequoyah Memorial Hospital Used local Services Did not use local Services Survey Area 0% 25% 50% 75% 100% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Used local Services Did not use local Services Sequoyah Memorial Hospital Telephone Survey Results 30 Response Category Subcategories All Categories Percent All Diagnostic Imaging 49 36.3% Radiology (X-Ray) 30 CT Scan (CAT Scan) 9 MRI 9 Ultrasound 1 Laboratory (Blood) Tests 30 22.2% Trauma care 15 11.1% Cardiac evaluation/Heart 15 11.1% Respiratory distress/Breathing difficulties 7 5.2% Routine Illness 6 4.4% EKG 1 0.7% High fever 1 0.7% Vaccine/Dog bite 1 0.7% Broken bone 1 0.7% Stitches 1 0.7% Migraine Injection 1 0.7% Allergic reaction 1 0.7% Diverticulitis 1 0.7% Don't know/Refused 5 3.7% Total 49 135 100.0% Some respondents answered more than once. Q17. What type of emergency room services were used at this hospital? Sequoyah Memorial Hospital Telephone Survey Results 31 Response Category No. Percent Satisfied 52 88.1% Dissatisfied 6 10.2% Don't know/Refused 1 1.7% Total 59 100.0% Q18. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in this hospital? Would you say that you were… Satisfied88.1% Dissatisfied10.2% Don't know/Refused1.7% Sequoyah Memorial Hospital Telephone Survey Results 32 Response Category Subcategories All Categories Percent All Diagnostic Imaging 25 29.8% Radiology (X-Ray) 17 CT Scan (CAT Scan) 6 MRI 2 Laboratory (Blood) Tests 15 17.9% Routine Illness 13 15.5% Cardiac evaluation/Heart 9 10.7% Trauma care 9 10.7% Respiratory distress/Breathing difficulties 6 7.1% Broken bone/Orthopedic needs 2 2.4% No services/Left ER due to long wait 2 2.4% Dehydration 1 1.2% Pain management 1 1.2% Don't know/Refused 1 1.2% Total 25 84 100.0% Some respondents answered more than once. Q19. What type of emergency room services were used at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 33 Response Category No. Percent Satisfied 35 81.4% Dissatisfied 7 16.3% Don't know/Refused 1 2.3% Total 43 100.0% Q20a. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in the Sequoyah Memorial Hospital? Would you say that you were… Satisfied81.4% Dissatisfied16.3% Don't know/ Refused2.3% Sequoyah Memorial Hospital Telephone Survey Results 34 Response No. Percent Satisfied with doctors/Nurses/Staff 13 21.7% Resolved medical issue(s) 13 21.7% Good treatment/care/service 11 18.3% Short waiting time 10 16.7% Friendly staff 5 8.3% Satisfied, but long wait 3 5.0% Satisfied because services were local and personal 2 3.3% Satisfied with visit, would like to see more specialties 1 1.7% Satisfied with facilities 1 1.7% Satisfied, no reason given 1 1.7% Total 60 98.3% Response No. Percent Long wait 3 37.5% Unsatisfied with treatment/care 2 25.0% Unsatisfied with physicians 2 25.0% Medcial issue(s) not resolved 1 12.5% Total 8 100.0% Some respondents answered more than once. Q20b-1. Why do you say that you are satisfied with the services received at Sequoyah Memorial Hospital Emergency Room? Some respondents answered more than once. Q20b-2. Why do you say that you are dissatisfied with the services received at Sequoyah Memorial Hospital Emergency Room? Sequoyah Memorial Hospital Telephone Survey Results 35 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the emergency room physician 5 1 5 12 20 43 Q20c. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspect of your emergency room visit 0% 20% 40% 60% 80% 100% Services provided by the emergency room physician 1 2 3 4 5 Very Poor Excellent Sequoyah Memorial Hospital Telephone Survey Results 36 Sequoyah Memorial Hospital 81.4% 16.3% 2.3% Other Surveys Averages 81.6% 17.4% 1.0% Other Surveys Low Range 59.2% 39.5% 1.3% Other Surveys High Range 95.7% 4.3% 0.0% Q20d. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital Emergency Room Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No ResponseYES % NO % TOTAL EMS/Ambulance 130 65% 70 35% 100% Home Health 137 69% 63 32% 100% Assisted Living 74 37% 126 63% 100% Nursing Home Care 93 47% 107 54% 100% Transportation for Healthcare 97 49% 103 52% 100% Pharmacy 168 84% 32 16% 100% Dental Services 130 65% 70 35% 100% Enough Primary Care Physicians 101 51% 99 50% 100% Nutrition Education 79 40% 121 61% 100% Vision Services 70 35% 130 65% 100% Mental Health Services 138 69% 62 31% 100% Hospice Services 114 57% 86 43% 100% Adult Day Care 43 22% 157 79% 100% Physical Fitness 64 32% 136 68% 100% Speech Therapy 52 26% 148 74% 100% Physical Therapy 82 41% 118 59% 100% Occupational Therapy 53 27% 147 74% 100% None of the listed services are adequate 11 6% 189 95% 100% Q 21. Do you feel that your community provides adequate services for the following: Sequoyah Memorial Hospital Telephone Survey Results 38 Response Category No. Percent Specialists including: Cardiologist (8); More specialists in general (4); Orthopedist (3); Pediatrician (3); Dermatologist (2); General Surgeon (2); Endocrinologist (1); Urologist (1); Oncologist (1); Neurosurgeon (1); Dietician (1); Psychiatrist (1) 28 12.2% More physicians/Better physicians/MDs/Family physicians/More nurses 9 3.9% Birthing services 6 2.6% More up to date ER/ER waiting area/More ER doctors 5 2.2% Physical therapy/Occupational therapy/Rehabilitation services 5 2.2% Improved quality of care 3 1.3% Cleaner facilities 3 1.3% Friendlier/More patient staff 3 1.3% Fitness center 3 1.3% MRI/New X-Ray equipment 3 1.3% Water aerobics/Theraputic pool exercises 2 0.9% Wellness center/After-hours care 2 0.9% Parenting classes/Assistance for children with divorced parents 2 0.9% Surgery/Services to be offered in Sallisaw that currently have to be referred to Ft. Smith 2 0.9% Nutrition counseling/classes 2 0.9% Improved laboratory 1 0.4% Pediatric care for disabled children 1 0.4% Services/Specialists for children with Autism 1 0.4% More specialized care for developmentally delayed children 1 0.4% Renal Dialysis 1 0.4% Holistic medicine 1 0.4% Vision Services 1 0.4% Cancer counseling/support 1 0.4% More trauma care 1 0.4% Hospital needs to be bigger 1 0.4% Don't know/No response 142 61.7% Total 230 87.8% Some respondents answered more than once. Q22. What additional services would you like to see offered at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 39 Response Category No. Percent High cost of care/Prescriptions/Insurance 42 18.1% No concerns/complaints 38 16.4% Quality of care 17 7.3% More physicians/Better physicians/Specialists 16 6.9% Uninsured populations 14 6.0% Distance to health facilities/Distance to specialists 10 4.3% Improved EMS services/Faster EMS response/Availability of EMS 9 3.9% Aging population/Home health/Quality nursing home/Services for elderly population 9 3.9% More pediatricians 5 2.2% Lack of services 4 1.7% Improved ER/Improved ER quality of care 4 1.7% Long wait to see physician/Make appointment 3 1.3% Reputation of local hospital 3 1.3% Abuse of healthcare system/Abuse of ER 3 1.3% Availability of services 3 1.3% Specialized care for children with special needs 2 0.9% Government influence in health care 2 0.9% More mental health services 2 0.9% No concerns, use services in other city 2 0.9% Improved facilities/More up to date services 1 0.4% Transportation to health services 1 0.4% Improved personal hygiene 1 0.4% Parenting classes for younger population 1 0.4% More empathy, care from healthcare professionals 1 0.4% More mental health services for foster children 1 0.4% Need a helicopter for trauma care 1 0.4% Improved record keeping 1 0.4% Improved screening of children 1 0.4% Female specialists (Dermatology) 1 0.4% Prescription assistance for elderly patients 1 0.4% Health services for uninsured 1 0.4% Water quality 1 0.4% Don't know/No response 31 13.4% Total 232 100.0% Some respondents answered more than once. Q23. What concerns you most about health care in your community? Sequoyah Memorial Hospital Telephone Survey Results 40 Response Category No. Percent 18-20 3 1.5% 21-30 9 4.5% 31-40 23 11.5% 41-50 38 19.0% 51-60 32 16.0% 61-70 52 26.0% 71-80 25 12.5% 81+ 18 9.0% Total 200 100.0% Q24. What is your age? 9.0% 12.5% 26.0% 16.0% 19.0% 11.5% 4.5% 1.5% 0% 10% 20% 30% 40% 81+ 71-80 61-70 51-60 41-50 31-40 21-30 18-20 Sequoyah Memorial Hospital Telephone Survey Results 41 Response Category No. Percent Caucasian 151 75.5% Native American 42 21.0% African American 2 1.0% Hispanic 1 0.5% Don't know/Refused 4 2.0% Total 200 100.0% Q25. What is your ethnicity? 0.5% 1.0% 21.0% 75.5% 0% 25% 50% 75% 100% Hispanic African American Native American Caucasian Sequoyah Memorial Hospital Telephone Survey Results 42 Response Category No. Percent Less than $10,000 39 19.5% $10,000 to $14,999 32 16.0% $15,000 to $24,999 32 16.0% $25,000 to $34,999 19 9.5% $35,000 to $49,999 18 9.0% $50,000 to $74,999 28 14.0% $75,000 to $99,999 5 2.5% $100,000 to $149,999 1 0.5% $150,000 to $199,999 1 0.5% $200,000 or more 1 0.5% Don't know/No Response 24 12.0% Total 200 100.0% $10,000 Less than Q26. What is your annual household income? 0.5% 2.5% 14.0% 9.0% 9.5% 16.0% 16.0% 19.5% 0% 5% 10% 15% 20% 25% $100,000 to $149,999 $75,000 to $99,999 $50,000 to $74,999 $35,000 to $49,999 $25,000 to $34,999 $15,000 to $24,999 $10,000 to $14,999 Less than $10,000 Sequoyah Memorial Hospital Telephone Survey Results 43 Response Category No. Percent Female 132 66.0% Male 68 34.0% Total 200 100.0% Q27. What is your gender? Female66.0% Male34.0% Sequoyah Memorial Hospital Telephone Survey Results 44
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Okla State Agency |
Oklahoma Cooperative Extension Service |
Okla Agency Code | '012' |
Title | Sequoyah Memorial Hospital medical service area telephone survey form and results |
Authors |
Brooks, Lara. Whitacre, Brian. Frye, Jack (V. Jack) Yates, Tony (James Anthony) Kaiser, Corie. Schott, Val. Oklahoma. Office of Rural Health. Oklahoma Cooperative Extension Service. |
Publisher | Oklahoma Cooperative Extension Service, Oklahoma State University |
Publication Date | 2010-10 |
Publication type | Research Report/Study |
Subject |
Sequoyah Memorial Hospital (Sallisaw, Okla.)--Public opinion. Medical care--Oklahoma--Sequoyah County--Public opinion. Public opinion--Oklahoma--Sequoyah County. |
Contents | Telephone Survey Form; Telephone Survey Results |
Notes | (AE-10120); Community Health Engagement Process |
OkDocs Class# | Z2130.3 S479t 2010 |
Digital Format | PDF, Adobe Reader required |
ODL electronic copy | Downloaded from agency website: http://www.okruralhealthworks.org/PDFWEB/AE-10120.pdf |
Rights and Permissions | This Oklahoma state government publication is provided for educational purposes under U.S. copyright law. Other usage requires permission of copyright holders. |
Language | English |
Full text | Sequoyah Memorial Hospital Medical Service Area Telephone Survey Form and Results Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Service Oklahoma State University October 2010AE-10120 Sequoyah Memorial Hospital Medical Service Area Telephone Survey Form and Results Community Health Engagement Process documents available online at: www.okruralhealthworks.org Lara Brooks, Assistant Extension Specialist, OSU, Stillwater 405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater 405-744-6083 Jack Frye, Area Community Development Specialist, OSU, Ada 580-332-4100 Tony Yates, Sequoyah County Extension Director, Sallisaw 918-775-4655 Corie Kaiser, Assistant Director, Oklahoma Center for Rural Health, Oklahoma City 405-840-6500 Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa 405-840-6500 Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Services Oklahoma State University October 2010Sequoyah Memorial Hospital Medical Service Area Telephone Survey Form SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 1 of 8 Qualifier 1: May I ask, are you over the age of 18? Yes 1. What is your zip code? 74955, Sallisaw 74954, Roland 74948, Muldrow 74962, Vian 74936, Gans 74435, Gore Other _____________(TERMINATE) 2a. Yes (Skip to Q.3a) No (Do not read) Don't know/Refused (Skip to Q.3a) 2b. Community Health Center Rural Health Clinic Health Department Specialist Emergency Room/Hospital Other (Specify) ____________________ Medicaid Survey Date: September 20-26, 2010 Introduction and screener: NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you. No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.) Hello. My name is ________________ with Consumer Logic. I am calling on behalf of the Sequoyah Memorial Hospital committee. We are conducting a brief survey on the topic of health care in Sequoyah County. The community is reviewing the health care situation in Sequoyah County. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous. Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 2 of 8 3a. Which city do you go to for most of your family's routine health care needs? (Do not read list) Sallisaw (Skip to Q.4a) McAlester Ft. Smith, AR Stigler Van Buren, AR Muskogee Tahlequah Tulsa Poteau Other (Specify) ____________________ Stilwell Eufaula 3b. Better quality of providers Speed of getting an appointment Closer/Convenient location Have used for years/Personal relationship Nicer facilities Other (Specify) ____________________ Specialist (Do not read) Don't know/Refused 4a. Yes No (Skip to Q.5a) 4b. Satisfied Dissatisfied 4c. 5a. Have you or someone in your household been to a specialist in the past 24 months? Yes No (Skip to Q.6) How satisfied were you or someone in your household with the quality of care received in Sequoyah County? Would you say that you were…(Read List)? (Do not read) Don't know/Refused (Skip to Q.5a) Have you or someone else in your household been to a family doctor in Sequoyah County in the past 24 months? (Do not read) Don't know/Refused (Skip to Q.6) (Do not read) Don't know/Refused (Skip to Q.5a) Why do you say that? (Record exact response. Probe for clarification.) Approved provider for insurance/Health benefits program (Do not read) Don't know/Refused (Skip to Q.4a) Why do you or someone in your household use a medical provider for routine health care needs outside of Sequoyah County? (Record exact response. Probe for clarification. Do not read SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 3 of 8 5b. 6. How many people live in your household? (Record response below) 7. You Family 8. Yes No (Skip to Q.15) __________ (If respondent is the only person who lives in household, ask for "you" only in Q.7) What type of specialist have you or someone in your household been to and in which city are they located? Type of Specialist Medicare Part D (Prescriptions) Medicare Advantage (Private pay) Native American/Tribal Benefits * Do Not Have Health Insurance VA benefits Medicare Supplement (Private pay) Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? Champus/TriCare Program Insurance through Employer/Previous employer Self-Paid Insurance Plan Medicare Medicaid What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.) (Do not read) Don't know/Refused (Skip to Q.15) Other________________________________ CitySEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 4 of 8 9. Sequoyah Memorial Hospital, Sallisaw (Skip to Q.12) Eastern Oklahoma Medical Center, Poteau Memorial Hospital, Stilwell Summit Medical Center, Van Buren, AR Sparks Regional Medical Center, Ft. Smith, AR St. Edwards Mercy Medical Center, Ft. Smith, AR Muskogee Regional Medical Center, Muskogee Muskogee Community Hospital, Muskogee Haskell County Healthcare System, Stigler EPIC Medical Center, Eufaula Other (Specify) ____________________ (Do not read) Don't know/Refused 10. Insurance reasons Service not available Closer/convenient location Specialty doctor Better Service Where my doctor works Referral/Recommended/Transferred Other (Specify) ________ (Do not read) Don't know/Refused 11a. Birthing services MRI Bone density Outpatient surgery CT Scan (CAT Scan) Physical therapy Dietary services/Diabetic counseling Radiology (X-Ray) Emergency room Respiratory therapy Inpatient stay Sleep study Inpatient surgery Specialty doctor Laboratory (blood) tests Ultrasound Mammogram Other (Specify) ____________________ Mental health/Substance abuse (Do not read) Don't know/Refused (If any hospital other than Sequoyah Memorial Hospital was indicated in Q.9, ask Q.10, Q.11a, and Q.11b; otherwise, skip to Q.12) You mentioned that you or someone in your household received care at a hospital other than Sequoyah Memorial Hospital. Why did you or your family member choose this/these hospital(s)? (Record exact response. Probe for clarification.) At which hospital(s) were services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) McAlester Regional Hospital, McAlester What hospital services were used there? (Do not read list unless prompt is needed. Record exact response.)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 5 of 8 11b. Satisfied Dissatisfied 11c. 12. CT Scan (CAT Scan) Outpatient surgery Dietary services/Diabetic counseling Physical therapy Emergency room Radiology (X-Ray) Home health Respiratory therapy Inpatient stay Specialty doctor Inpatient surgery Ultrasound Laboratory (blood) tests Sleep Study Mammogram Endoscopy Obstetrics Outpatient treatment/procedures MRI Other (Specify) ____________________ (Do not read) Don't know/Refused 13. Rank (1 - 5) a) Services provided by the doctors in general b) The hospital's facilities c) Services provided by the nurses d) Services provided by the administrative staff e) Services provided by the specialty physicians f) Services provided by the inpatient physicians 14a. Satisfied Dissatisfied How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital? Would you say you were…(Read list) (If Sequoyah Memorial Hospital is mentioned in Q.9, ask Q.12, Q.13, Q.14a, and Q.14b; otherwise, skip to Q. 15.) What hospital services were used at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.) Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… (Read list) Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused (Skip to Q.15) the following aspects of your hospital visit: (Do not read) Don't know/Refused (Skip to Q.15)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 6 of 8 14b. 15. Yes No (Skip to Q.21) 16. Sequoyah Memorial Hospital, Sallisaw (Skip to Q.19) Eastern Oklahoma Medical Center, Poteau Memorial Hospital, Stilwell Summit Medical Center, Van Buren, AR Sparks Regional Medical Center, Ft. Smith, AR St. Edwards Mercy Medical Center, Ft. Smith, AR Muskogee Regional Medical Center, Muskogee Muskogee Community Hospital, Muskogee Haskell County Healthcare System, Stigler EPIC Medical Center, Eufaula Other (Specify) ____________________ (Do not read) Don't know/Refused 17. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness 18. Satisfied Dissatisfied Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused How satisfied were you or someone in your household with the services you received at the emergency room in this hospital? Would you say you were… (Read list) Have you or someone in your household used emergency room services in the past 24 months? (Do not read) Don't know/Refused (Skip to Q.21) At which hospital(s) were emergency room services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) (If any hospital other than Sequoyah Memorial Hospital was indicated in Q.16, ask Q.17, and Q.18; otherwise, skip to Q.19) You mentioned that you or someone in your household received emergency room care at a hospital other than Sequoyah Memorial Hospital. What type of emergency room services have you or someone in your household used in the past 24 months at this hospital? (Do not read list unless prompt is needed. Record exact response.) McAlester Regional Hospital, McAlesterSEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 7 of 8 19. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness 20a. Satisfied Dissatisfied 20b. 20c. 21. Do you feel that you community provides adequate services for the following: YES NO EMS/Ambulance Home Health Assisted Living Nursing Home Care Transportation for Healthcare ��� Pharmacy Dental Services Enough Primary Care Physicians Nutrition Education Mental Health Services Vision Services Hospice Services Adult Day Care Physical Fitness Speech Therapy Physical Therapy Occupational Therapy (Do not read) None of the above adequate Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the services provided by the emergency room physician Why do you say that? (Record exact response. Probe for clarification.) (If Sequoyah Memorial Hospital is mentioned in Q.16, ask Q.19, Q.20a, Q.20b and Q.20c; otherwise, skip to Q. 21) What type of emergency room services have you or someone in your household used in the past 24 months at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.) (Do not read) Don't know/Refused (Skip to Q.21) How satisfied were you or someone in your household with the services you received at the emergency room in Sequoyah Memorial Hospital? Would you say you were…(Read list)SEQUOYAH MEMORIAL HOSPITAL SURVEY DRAFT Page 8 of 8 22. Birthing Services Orthopedist Cardiologist Respiratory therapy Gastroenterologist Sleep study Mental health/Substance abuse Other (Specify) ____________________ MRI (Do not read) Don't know/Refused 23. 24. 18-20 61-70 21-30 71-80 31-40 80+ 41-50 (Do not read) Don't know/Refused 51-60 25. Caucasian Native American Asian Other (Specify) ____________________ Hispanic (Do not read) Don't know/Refused African American 26. Less than $10,000 $75,000 to $99,999 $10,000 to $14,999 $100,000 to $149,999 $15,000 to $24,999 $150,000 to $199,999 $25,000 to $34,999 $200,000 or more $35,000 to $49,999 (Do not read) Don't know/Refused $50,000 to $74,999 27. Male Female That completes the survey. Thank you for your time! What concerns you most about health care in your community? (Record exact response.) What additional services would you like to see offered at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.) Unknown (Can't Tell) The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer. What is your age? What is your ethnicity? What is your annual household income? INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK.Sequoyah Memorial Hospital Medical Service Area Telephone Survey Results Response Category No. Percent 74955, Sallisaw 73 36.5% 74948, Muldrow 59 29.5% 74962, Vian 27 13.5% 74954, Roland 19 9.5% 74435, Gore 17 8.5% 74936, Gans 5 2.5% Total 200 100.0% Q1. What is your zip code? 2.5% 8.5% 9.5% 13.5% 29.5% 36.5% 0% 20% 40% 74936, Gans 74435, Gore 74954, Roland 74962, Vian 74948, Muldrow 74955, Sallisaw Sequoyah Memorial Hospital Telephone Survey Results 1 Response Category No. Percent Yes 171 85.5% No 29 14.5% Total 200 100.0% Q2a. Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? Yes85.5% No14.5% Sequoyah Memorial Hospital Telephone Survey Results 2 Response Category No. Percent Emergency Room/Hospital 11 37.9% Rural Health Clinic 8 27.6% Specialist 4 13.8% Indian Health Services 3 10.3% VA 3 10.3% Total 29 100.0% Q2b. If no, then what kind of medical provider do you use for routine care? 13.8% 27.6% 37.9% 0% 10% 20% 30% 40% 50% 60% Specialist Rural Health Clinic Emergency Room/Hospital Sequoyah Memorial Hospital Telephone Survey Results 3 Response Category County No. Percent Sallisaw Sequoyah 79 39.5% Ft. Smith, AR 57 28.5% Muksogee Muskogee 12 6.0% Muldrow Sequoyah 10 5.0% Gore Sequoyah 9 4.5% Vian Sequoyah 7 3.5% Tulsa Tulsa 5 2.5% Tahlequah Cherokee 4 2.0% Poetau LeFlore 3 1.5% Stilwell Adair 3 1.5% Roland Sequoyah 3 1.5% Van Buren, AR 2 1.0% Spiro LeFlore 2 1.0% Broken Arrow Tulsa 1 0.5% Hulbert Cherokee 1 0.5% Wagoner Wagoner 1 0.5% Fayettville, AR 1 0.5% Total 200 100.0% Q3a. Which city do you go to for most of your family's routine health care needs? Sequoyah Memorial Hospital Telephone Survey Results 4 Response Category No. Percent Have used for years/Personal relationship 40 26.5% Closer/Convenient location 37 24.5% Better quality of providers 29 19.2% Approved provider for insurance/Health benefits program 22 14.6% Nicer facilities 11 7.3% Specialist 8 5.3% Recommended/Referred 1 0.7% New in town/Not familiar with local doctors 1 0.7% Cost of provider 1 0.7% Don't know/No response 1 0.7% Total 151 100.0% Some respondents answered more than once. Q3b. Why do you or someone in your household use a medical provider for routine health care needs outside of Sequoyah County? Sequoyah Memorial Hospital Telephone Survey Results 5 Q4a. Have you or someone else in your household been to a family doctor in Sequoyah County in the past 24 months? Response Category No. Percent Yes 119 59.5% No 79 39.5% Don't know/No response 2 1.0% Total 200 100.0% Yes59.5% No39.5% Don't know/No response1.0% Sequoyah Memorial Hospital Telephone Survey Results 6 Response Category No. Percent Satisfied 106 89.1% Dissatisfied 12 10.1% Don't know/No response 1 0.8% Total 119 100.0% Q4b. How satisfied were you or someone in your household with the quality of care received in Sequoyah County? Would you say that you were… Satisfied89.1% Dissatisfied10.1% Don't know/No response0.8% Sequoyah Memorial Hospital Telephone Survey Results 7 Response No. Percent Satisfied with doctors/Nurses/Staff 45 34.6% Resolved medical issue(s)/Needs were met 28 21.5% Good treatment/care/service 16 12.3% Satisfied, because the services were local and personal 15 11.5% Short waiting time 11 8.5% Friendly staff 5 3.8% Satisfied, no reason given 5 3.8% Satisfied, but long wait 1 0.8% Satisfied, but concerned about after hours care 1 0.8% Satisfied with facilities 1 0.8% Satisfied with physician, but not office staff 1 0.8% Satisfied, difficult to get appointment 1 0.8% Total 130 100.0% Response No. Percent Medical issue(s) not resolved 5 41.7% Unsatisfied with physicians 3 25.0% Concerned about quality of care 2 16.7% Not enough time spent with patients 2 16.7% Total 12 100.0% Some respondents answered more than once. Q4c-1. Why do you say that you are satisfied with the services received in Sequoyah County? Some respondents answered more than once. Q4c-2. Why do you say that you are dissatisfied with the services you received in Sequoyah County? Sequoyah Memorial Hospital Telephone Survey Results 8 Sequoyah County 89.1% 10.1% 0.8% Other Surveys Averages 91.6% 7.1% 1.4% Other Surveys Low Range 82.7% 17.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Compared to Other Studies Q4d. How satisfied were you or someone in your household with the quality of care you received in Sequoyah County? No Response Survey Area Satisfied Dissatisfied 0% 25% 50% 75% 100% Sequoyah County Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Sequoyah Memorial Hospital Telephone Survey Results 9 Response Category No. Percent Yes 120 60.0% No 79 39.5% Don't know/Refused 1 0.5% Total 200 100.0% Q5a. Have you or someone in your household been to a specialist in the past 24 months? Yes60.0% No39.5% Don't know/Refused0.5% Sequoyah Memorial Hospital Telephone Survey Results 10 Type of Specialist No. Percent Top 7 Responses Cardiologist 46 28.0% Orthopedist 21 12.8% Dermatologist 10 6.1% Oncologist 8 4.9% Gastroenterologist 8 4.9% Orthopedic Surgeon 7 4.3% General Surgeon 6 3.7% All others 58 35.4% Total 164 100.0% Some respondents answered more than once. Q5b-1. What type of specialist have you or someone in your household been to? Sequoyah Memorial Hospital Telephone Survey Results 11 Type of Specialist City No. Percent Cardiologist Ft. Smith, AR (27); Sallisaw (5); Muskogee (4); Tulsa (4); Fayetteville, AR (2); Broken Arrow (1); Oklahoma City (1); Tahlequah (1); Plano, TX (1) 46 28.0% Orthopedist Ft. Smith, AR (13); Tulsa (3); Sallisaw (2); Oklahoma City (1); Dallas, TX (1); Little Rock, AR (1) 21 12.8% Dermatologist Ft. Smith, AR (9); Muskogee (1) 10 6.1% Oncologist Ft. Smith, AR (5); Sallisaw (1); Muskogee (1); Tulsa (1) 8 4.9% Gastroenterologist Ft. Smith, AR (5); Sallisaw (1); Muskogee (1); Tulsa (1) 8 4.9% Orthopedic Surgeon Tulsa (2); Ft. Smith, AR (2); Sallisaw (1); Oklahoma City (1); Tulsa (1) 7 4.3% General Surgeon Tulsa (3); Ft. Smith, AR (2); Sallisaw (1) 6 3.7% Neurologist Ft. Smith, AR (4); Fayetteville, AR (2) 6 3.7% Otolaryngologist Muskogee (3); Ft. Smith, AR (2); Tulsa (1) 6 3.7% Rheumatologist Ft. Smith, AR (4); Oklahoma City (1); Tulsa (1) 6 3.7% Urologist Ft. Smith, AR (4); Muskogee (1); Tulsa (1) 6 3.7% Nephrologist Ft. Smith, AR (3); Oklahoma City (1) 4 2.4% OB/GYN Ft. Smith (2); Muskogee (1); Stilwell (1) 4 2.4% Opthalmologist Sallisaw (1); Ft. Smith, AR (1); Rogers, AR (1); Iowa (1) 4 2.4% Optometrist Sallisaw (1); Ft. Smith, AR (1); Little Rock, AR (1) 3 1.8% Pediatrician Ft. Smith, AR (3) 3 1.8% Endocrinologist Tulsa (1); Ft. Smith, AR (1) 2 1.2% Pain Management Roland (1); Ft. Smith, AR (1) 2 1.2% Podiatrist Ft. Smith, AR (2) 2 1.2% Allergist Ft. Smith, AR (1) 1 0.6% Geriatrician Talihina (1) 1 0.6% Hematologist Ft. Smith, AR (1) 1 0.6% Neurosurgeon Ft. Smith, AR (1) 1 0.6% Orthodontist Tulsa (1) 1 0.6% Physical Therapist Tulsa (1) 1 0.6% Plastic Surgeon Tulsa (1) 1 0.6% Psychiatrist Sallisaw (1) 1 0.6% Pulmonologist Muskogee (1) 1 0.6% Don't know/Refused 1 0.6% 0.0% Total 164 100.0% Some respondents answered more than once. Q5b-2. What type of specialist have you or someone in your household been to and in which city are they located? Sequoyah Memorial Hospital Telephone Survey Results 12 Response Category No. Percent One 46 23.0% Two 83 41.5% Three 27 13.5% Four 22 11.0% Five 13 6.5% Six 5 2.5% Seven 2 1.0% Eight 1 0.5% Nine 1 0.5% Total 200 100.0% Q6. How many people live in your household? 2.5% 6.5% 11.0% 13.5% 41.5% 23.0% 0% 20% 40% 60% Six Five Four Three Two One Sequoyah Memorial Hospital Telephone Survey Results 13 Response Category All Categories Percent Major Categories Percent All Medicare 126 41.7% Medicare 77 25.5% Medicare Part D 23 7.6% Medicare Supplement 22 7.3% Medicare Advantage 4 1.3% Insurance through employer/Previous employer 57 18.9% 57 18.9% Medicaid (Sooner Care) 33 10.9% 33 10.9% Self-paid insurance plan 22 7.3% 22 7.3% Native American/Tribal benefits 19 6.3% 19 6.3% VA benefits 8 2.6% 8 2.6% Champus/TriCare Program 6 2.0% 6 2.0% None/Not covered by health insurance 31 10.3% 31 10.3% Total 302 100.0% 302 100.0% Some respondents answered more than once. Q7a. What type of health insurance covers you? Sequoyah Memorial Hospital Telephone Survey Results 14 Response Category All Categories Percent Major Categories Percent All Medicare 64 29.8% Medicare 41 19.1% Medicare Part D 11 5.1% Medicare Supplement 10 4.7% Medicare Advantage 2 0.9% Insurance through employer/Previous employer 53 24.7% 53 24.7% Medicaid (Sooner Care) 53 24.7% 53 24.7% Native American/Tribal benefits 23 10.7% 23 10.7% VA Benefits 13 6.0% 13 6.0% Champus/TriCare Program 9 4.2% 9 4.2% Self-paid insurance plan 4 1.9% 4 1.9% Don't know/Refused 1 0.5% 1 0.5% None/Not covered by health insurance 15 7.0% 15 7.0% Total 215 100.0% 215 100.0% Some respondents answered more than once. Q7b. What type of health insurance covers your family? Sequoyah Memorial Hospital Telephone Survey Results 15 Response Category No. Percent Yes 50 25.0% No 150 75.0% Total 200 100.0% Q8. Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? Yes25.0% No75.0% Sequoyah Memorial Hospital Telephone Survey Results 16 Response Category Location No. Percent Sequoyah Memorial Hospital Sallisaw 18 35.3% St. Edwards Mercy Medical Center Ft. Smith, AR 11 21.6% Sparks Regional Medical Center Ft. Smith, AR 9 17.6% Memorial Hospital Stilwell 2 3.9% Muskogee Regional Medical Center Muskogee 2 3.9% Jack C. Montgomery VA Medical Center Muskogee 2 3.9% WW Hastings Indian Hospital Tahlequah 1 2.0% Summit Medical Center Van Buren, AR 1 2.0% St. Francis Hospital Tulsa 1 2.0% Orthopedic Hospital Oklahoma City 1 2.0% MRI Specialists of Tulsa Tulsa 1 2.0% Don't know/Refused 2 3.9% Total 51 100.0% Some respondents answered more than once. Q9a. At which hospital(s) were services received? Sequoyah Memorial Hospital Telephone Survey Results 17 35.3% 64.7% 50.9% 49.1% 25.0% 75.0% 75.9% 24.1% Q9b. Which hospital(s) were services received? Sequoyah Memorial Hospital Compared to Other Studies Used local hospital Did not use local hospital Survey Area Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range 0% 25% 50% 75% 100% Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Used local hospital Did not use local hospital Sequoyah Memorial Hospital Telephone Survey Results 18 Response Category No. Percent Where my doctor works 9 23.7% Insurance reasons 7 18.4% Closer/Convenient location 5 13.2% Better Service 5 13.2% Specialty doctor 5 13.2% Work at other hospital 3 7.9% Referred/Recommended/Transferred 2 5.3% Service not available 1 2.6% Television advertisement 1 2.6% Total 38 100.0% Some respondents answered more than once. Q10. You mentioned that you or someone in your household received care at a hospital other than Sequoyah Memorial Hospital. Why did you or your family member choose this/these hospital(s)? 13.2% 13.2% 18.4% 23.7% 0% 10% 20% 30% 40% Better Service Closer/Convenient location Insurance reasons Where my doctor works Sequoyah Memorial Hospital Telephone Survey Results 19 Response Category Subcategories All Categories Percent All Diagnostic Imaging 24 30.8% Radiology (X-Ray) 11 CT Scan (CAT Scan) 7 MRI 3 Mammogram 3 Laboratory (Blood) Tests 18 23.1% Inpatient stay 7 9.0% Outpatient surgery 7 9.0% Inpatient surgery 6 7.7% Bone density 3 3.8% Specialty doctor 2 2.6% Respiratory therapy 1 1.3% Emergency room 1 1.3% Blood thinning 1 1.3% Bone marrow test 1 1.3% Chemotherapy 1 1.3% Colonoscopy 1 1.3% Dermatology for skin cancer 1 1.3% Doppler-check blood flow in veins 1 1.3% Prescriptions 1 1.3% Don't know/Refused 2 2.6% Total 24 78 100.0% Some respondents answered more than once. Q11a. What hospital services were used there? Sequoyah Memorial Hospital Telephone Survey Results 20 Response Category No. Percent Satisfied 31 100.0% Dissatisfied 0 0.0% Total 31 100.0% Q11b. How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… Satisfied100.0% Dissatisfied0.0% Sequoyah Memorial Hospital Telephone Survey Results 21 Response No. Percent Good treatment/care/service 16 32.7% Satisfied with doctors/Nurses/Staff 8 16.3% Resolved medical issue(s) 8 16.3% Short waiting time 7 14.3% Friendly staff 6 12.2% Satisfied with hospita/Benefits program 2 4.1% Clean facilities 1 2.0% Good food in cafeteria 1 2.0% Total 49 98.0% Q11c-1. Why do you say that you are satisfied with the services received at this Hospital? Some respondents answered more than once. Sequoyah Memorial Hospital Telephone Survey Results 22 Responses Subcategories All Categories Percent All Diagnostic Imaging 18 42.9% Radiology (X-Ray) 6 MRI 5 Ultrasound 3 CT Scan (CAT Scan) 2 Mammogram 2 Laboratory (blood) test 9 21.4% Inpatient stay 5 11.9% Outpatient treatment/Procedures 3 7.1% Sleep study 3 7.1% Home Health 1 2.4% Physical therapy 1 2.4% Respiratory therapy 1 2.4% Don't know/No response 1 2.4% Total 18 42 100.0% Some respondents answered more than once. Q12. What hospital services were used at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 23 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the doctors in general 0 0 2 4 12 18 Services provided by the specialty physicians 0 0 1 4 13 18 Services provided by the inpatient physicians 1 1 0 2 14 18 The hospital's facilities 0 1 6 2 9 18 Services provided by the nurses 0 0 2 4 12 18 1 1 1 2 13 18 Services provided by the administrative staff Q13. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your hospital visit 0% 20% 40% 60% 80% 100% Services provided by the administrative staff Services provided by the nurses The hospital's facilities Services provided by the inpatient physicians Services provided by the specialty physicians Services provided by the doctors in general 1 2 3 4 5 Very Poor Excellent Sequoyah Memorial Hospital Telephone Survey Results 24 Response Category No. Percent Satisfied 14 77.8% Dissatisfied 4 22.2% Total 18 100.0% Q14a. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital? Would you say that you were… Satisfied77.8% Dissatisfied22.2% Sequoyah Memorial Hospital Telephone Survey Results 25 Response No. Percent Satisfied with doctors/Nurses/Staff 5 38.5% Resolved medical issue(s) 4 30.8% Good treatment/care 3 23.1% Satisfied because services were local and personal 3 23.1% Short waiting time 3 23.1% Friendly staff 2 15.4% Satisfied, but concerned about care 1 7.7% Satisfied with facilities/Cafeteria 1 7.7% Total 13 100.0% Response No. Percent Concerned about overall care 1 25.0% Medical issue(s) not resolved 1 25.0% Concerned about medical records 1 25.0% Long wait 1 25.0% Total 4 25.0% Some respondents answered more than once. Q14b-1. Why do you say that you are satisfied with the services received at Sequoyah Memorial Hospital? Q14b-2. Why do you say that you are dissatisfied with the services received at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 26 Sequoyah Memorial Hospital 77.8% 22.2% 0.0% Other Surveys Averages 85.7% 12.7% 2.6% Other Surveys Low Range 66.7% 33.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Q14c. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Sequoyah Memorial Hospital Telephone Survey Results 27 Response No. Percent Yes 95 47.5% No 102 51.0% Don't know/Refused 3 1.5% Total 200 100.0% Q15. Have you or someone in your household used emergency room services in the past 24 months? Yes47.5% No51.0% Don't know/Refused1.5% Sequoyah Memorial Hospital Telephone Survey Results 28 Response Category Location No. Percent Sequoyah Memorial Hospital Sallisaw 43 41.3% Sparks Regional Medical Center Ft. Smith, AR 28 26.9% St. Edwards Mercy Medical Center Ft. Smith, AR 18 17.3% Jack C. Montgomery VA Medical Center Muskogee 5 4.8% Muskogee Community Hospital Muskogee 2 1.9% Memorial Hospital Stilwell 1 1.0% Eastern Oklahoma Medical Center Poteau 1 1.0% Wagoner Community Hospital Wagoner 1 1.0% Claremore Regional Hospital Claremore 1 1.0% WW Hastings Indian Hospital Tahlequah 1 1.0% Deaconess Hospital Oklahoma City 1 1.0% Banner Good Samaritan Hospital Phoenix, AZ 1 1.0% ER in Las Vegas/Can't remember name Las Vegas, NV 1 1.0% Total 104 100.0% Some respondents answered more than once. Q16a At which hospital(s) were emergency room services received? Sequoyah Memorial Hospital Telephone Survey Results 29 39.5% 60.5% 35.3% 64.7% 41.3% 58.7% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Q16b. Percentage of respondents using local services Sequoyah Memorial Hospital Used local Services Did not use local Services Survey Area 0% 25% 50% 75% 100% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Used local Services Did not use local Services Sequoyah Memorial Hospital Telephone Survey Results 30 Response Category Subcategories All Categories Percent All Diagnostic Imaging 49 36.3% Radiology (X-Ray) 30 CT Scan (CAT Scan) 9 MRI 9 Ultrasound 1 Laboratory (Blood) Tests 30 22.2% Trauma care 15 11.1% Cardiac evaluation/Heart 15 11.1% Respiratory distress/Breathing difficulties 7 5.2% Routine Illness 6 4.4% EKG 1 0.7% High fever 1 0.7% Vaccine/Dog bite 1 0.7% Broken bone 1 0.7% Stitches 1 0.7% Migraine Injection 1 0.7% Allergic reaction 1 0.7% Diverticulitis 1 0.7% Don't know/Refused 5 3.7% Total 49 135 100.0% Some respondents answered more than once. Q17. What type of emergency room services were used at this hospital? Sequoyah Memorial Hospital Telephone Survey Results 31 Response Category No. Percent Satisfied 52 88.1% Dissatisfied 6 10.2% Don't know/Refused 1 1.7% Total 59 100.0% Q18. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in this hospital? Would you say that you were… Satisfied88.1% Dissatisfied10.2% Don't know/Refused1.7% Sequoyah Memorial Hospital Telephone Survey Results 32 Response Category Subcategories All Categories Percent All Diagnostic Imaging 25 29.8% Radiology (X-Ray) 17 CT Scan (CAT Scan) 6 MRI 2 Laboratory (Blood) Tests 15 17.9% Routine Illness 13 15.5% Cardiac evaluation/Heart 9 10.7% Trauma care 9 10.7% Respiratory distress/Breathing difficulties 6 7.1% Broken bone/Orthopedic needs 2 2.4% No services/Left ER due to long wait 2 2.4% Dehydration 1 1.2% Pain management 1 1.2% Don't know/Refused 1 1.2% Total 25 84 100.0% Some respondents answered more than once. Q19. What type of emergency room services were used at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 33 Response Category No. Percent Satisfied 35 81.4% Dissatisfied 7 16.3% Don't know/Refused 1 2.3% Total 43 100.0% Q20a. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in the Sequoyah Memorial Hospital? Would you say that you were… Satisfied81.4% Dissatisfied16.3% Don't know/ Refused2.3% Sequoyah Memorial Hospital Telephone Survey Results 34 Response No. Percent Satisfied with doctors/Nurses/Staff 13 21.7% Resolved medical issue(s) 13 21.7% Good treatment/care/service 11 18.3% Short waiting time 10 16.7% Friendly staff 5 8.3% Satisfied, but long wait 3 5.0% Satisfied because services were local and personal 2 3.3% Satisfied with visit, would like to see more specialties 1 1.7% Satisfied with facilities 1 1.7% Satisfied, no reason given 1 1.7% Total 60 98.3% Response No. Percent Long wait 3 37.5% Unsatisfied with treatment/care 2 25.0% Unsatisfied with physicians 2 25.0% Medcial issue(s) not resolved 1 12.5% Total 8 100.0% Some respondents answered more than once. Q20b-1. Why do you say that you are satisfied with the services received at Sequoyah Memorial Hospital Emergency Room? Some respondents answered more than once. Q20b-2. Why do you say that you are dissatisfied with the services received at Sequoyah Memorial Hospital Emergency Room? Sequoyah Memorial Hospital Telephone Survey Results 35 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the emergency room physician 5 1 5 12 20 43 Q20c. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspect of your emergency room visit 0% 20% 40% 60% 80% 100% Services provided by the emergency room physician 1 2 3 4 5 Very Poor Excellent Sequoyah Memorial Hospital Telephone Survey Results 36 Sequoyah Memorial Hospital 81.4% 16.3% 2.3% Other Surveys Averages 81.6% 17.4% 1.0% Other Surveys Low Range 59.2% 39.5% 1.3% Other Surveys High Range 95.7% 4.3% 0.0% Q20d. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital Emergency Room Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Sequoyah Memorial Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No ResponseYES % NO % TOTAL EMS/Ambulance 130 65% 70 35% 100% Home Health 137 69% 63 32% 100% Assisted Living 74 37% 126 63% 100% Nursing Home Care 93 47% 107 54% 100% Transportation for Healthcare 97 49% 103 52% 100% Pharmacy 168 84% 32 16% 100% Dental Services 130 65% 70 35% 100% Enough Primary Care Physicians 101 51% 99 50% 100% Nutrition Education 79 40% 121 61% 100% Vision Services 70 35% 130 65% 100% Mental Health Services 138 69% 62 31% 100% Hospice Services 114 57% 86 43% 100% Adult Day Care 43 22% 157 79% 100% Physical Fitness 64 32% 136 68% 100% Speech Therapy 52 26% 148 74% 100% Physical Therapy 82 41% 118 59% 100% Occupational Therapy 53 27% 147 74% 100% None of the listed services are adequate 11 6% 189 95% 100% Q 21. Do you feel that your community provides adequate services for the following: Sequoyah Memorial Hospital Telephone Survey Results 38 Response Category No. Percent Specialists including: Cardiologist (8); More specialists in general (4); Orthopedist (3); Pediatrician (3); Dermatologist (2); General Surgeon (2); Endocrinologist (1); Urologist (1); Oncologist (1); Neurosurgeon (1); Dietician (1); Psychiatrist (1) 28 12.2% More physicians/Better physicians/MDs/Family physicians/More nurses 9 3.9% Birthing services 6 2.6% More up to date ER/ER waiting area/More ER doctors 5 2.2% Physical therapy/Occupational therapy/Rehabilitation services 5 2.2% Improved quality of care 3 1.3% Cleaner facilities 3 1.3% Friendlier/More patient staff 3 1.3% Fitness center 3 1.3% MRI/New X-Ray equipment 3 1.3% Water aerobics/Theraputic pool exercises 2 0.9% Wellness center/After-hours care 2 0.9% Parenting classes/Assistance for children with divorced parents 2 0.9% Surgery/Services to be offered in Sallisaw that currently have to be referred to Ft. Smith 2 0.9% Nutrition counseling/classes 2 0.9% Improved laboratory 1 0.4% Pediatric care for disabled children 1 0.4% Services/Specialists for children with Autism 1 0.4% More specialized care for developmentally delayed children 1 0.4% Renal Dialysis 1 0.4% Holistic medicine 1 0.4% Vision Services 1 0.4% Cancer counseling/support 1 0.4% More trauma care 1 0.4% Hospital needs to be bigger 1 0.4% Don't know/No response 142 61.7% Total 230 87.8% Some respondents answered more than once. Q22. What additional services would you like to see offered at Sequoyah Memorial Hospital? Sequoyah Memorial Hospital Telephone Survey Results 39 Response Category No. Percent High cost of care/Prescriptions/Insurance 42 18.1% No concerns/complaints 38 16.4% Quality of care 17 7.3% More physicians/Better physicians/Specialists 16 6.9% Uninsured populations 14 6.0% Distance to health facilities/Distance to specialists 10 4.3% Improved EMS services/Faster EMS response/Availability of EMS 9 3.9% Aging population/Home health/Quality nursing home/Services for elderly population 9 3.9% More pediatricians 5 2.2% Lack of services 4 1.7% Improved ER/Improved ER quality of care 4 1.7% Long wait to see physician/Make appointment 3 1.3% Reputation of local hospital 3 1.3% Abuse of healthcare system/Abuse of ER 3 1.3% Availability of services 3 1.3% Specialized care for children with special needs 2 0.9% Government influence in health care 2 0.9% More mental health services 2 0.9% No concerns, use services in other city 2 0.9% Improved facilities/More up to date services 1 0.4% Transportation to health services 1 0.4% Improved personal hygiene 1 0.4% Parenting classes for younger population 1 0.4% More empathy, care from healthcare professionals 1 0.4% More mental health services for foster children 1 0.4% Need a helicopter for trauma care 1 0.4% Improved record keeping 1 0.4% Improved screening of children 1 0.4% Female specialists (Dermatology) 1 0.4% Prescription assistance for elderly patients 1 0.4% Health services for uninsured 1 0.4% Water quality 1 0.4% Don't know/No response 31 13.4% Total 232 100.0% Some respondents answered more than once. Q23. What concerns you most about health care in your community? Sequoyah Memorial Hospital Telephone Survey Results 40 Response Category No. Percent 18-20 3 1.5% 21-30 9 4.5% 31-40 23 11.5% 41-50 38 19.0% 51-60 32 16.0% 61-70 52 26.0% 71-80 25 12.5% 81+ 18 9.0% Total 200 100.0% Q24. What is your age? 9.0% 12.5% 26.0% 16.0% 19.0% 11.5% 4.5% 1.5% 0% 10% 20% 30% 40% 81+ 71-80 61-70 51-60 41-50 31-40 21-30 18-20 Sequoyah Memorial Hospital Telephone Survey Results 41 Response Category No. Percent Caucasian 151 75.5% Native American 42 21.0% African American 2 1.0% Hispanic 1 0.5% Don't know/Refused 4 2.0% Total 200 100.0% Q25. What is your ethnicity? 0.5% 1.0% 21.0% 75.5% 0% 25% 50% 75% 100% Hispanic African American Native American Caucasian Sequoyah Memorial Hospital Telephone Survey Results 42 Response Category No. Percent Less than $10,000 39 19.5% $10,000 to $14,999 32 16.0% $15,000 to $24,999 32 16.0% $25,000 to $34,999 19 9.5% $35,000 to $49,999 18 9.0% $50,000 to $74,999 28 14.0% $75,000 to $99,999 5 2.5% $100,000 to $149,999 1 0.5% $150,000 to $199,999 1 0.5% $200,000 or more 1 0.5% Don't know/No Response 24 12.0% Total 200 100.0% $10,000 Less than Q26. What is your annual household income? 0.5% 2.5% 14.0% 9.0% 9.5% 16.0% 16.0% 19.5% 0% 5% 10% 15% 20% 25% $100,000 to $149,999 $75,000 to $99,999 $50,000 to $74,999 $35,000 to $49,999 $25,000 to $34,999 $15,000 to $24,999 $10,000 to $14,999 Less than $10,000 Sequoyah Memorial Hospital Telephone Survey Results 43 Response Category No. Percent Female 132 66.0% Male 68 34.0% Total 200 100.0% Q27. What is your gender? Female66.0% Male34.0% Sequoyah Memorial Hospital Telephone Survey Results 44 |
Date created | 2011-09-20 |
Date modified | 2013-02-25 |
OCLC number | 819810449 |
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