Sequoyah Memorial Hospital medical service area telephone survey form and results

              Sequoyah Memorial Hospital Medical Service Area
Telephone Survey Form and Results
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Service
Oklahoma State University
October 2010AE-10120
Sequoyah Memorial Hospital Medical Service Area
Telephone Survey Form and Results
Community Health Engagement Process documents available online at:
www.okruralhealthworks.org
Lara Brooks, Assistant Extension Specialist, OSU, Stillwater
405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu
Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater
405-744-6083
Jack Frye, Area Community Development Specialist, OSU, Ada
580-332-4100
Tony Yates, Sequoyah County Extension Director, Sallisaw
918-775-4655
Corie Kaiser, Assistant Director, Oklahoma Center for Rural Health, Oklahoma City
405-840-6500
Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa
405-840-6500
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Services
Oklahoma State University
October 2010Sequoyah Memorial Hospital
Medical Service Area
Telephone Survey Form
SEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 1 of 8
Qualifier 1: May I ask, are you over the age of 18?

Yes

1.
What is your zip code?

74955, Sallisaw

74954, Roland

74948, Muldrow

74962, Vian

74936, Gans

74435, Gore

Other _____________(TERMINATE)
2a.

Yes (Skip to Q.3a)

No

(Do not read) Don't know/Refused (Skip to Q.3a)
2b.

Community Health Center

Rural Health Clinic

Health Department

Specialist

Emergency Room/Hospital

Other (Specify) ____________________

Medicaid
Survey Date: September 20-26, 2010
Introduction and screener:
NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you.
No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.)
Hello. My name is ________________ with Consumer Logic. I am calling on behalf of the Sequoyah Memorial Hospital committee. We are conducting a brief survey on the topic of health care in Sequoyah County. The community is reviewing the health care situation in Sequoyah County. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous.
Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care?
If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.)SEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 2 of 8
3a.
Which city do you go to for most of your family's routine health care needs? (Do not read list)

Sallisaw (Skip to Q.4a)

McAlester

Ft. Smith, AR

Stigler

Van Buren, AR

Muskogee

Tahlequah

Tulsa

Poteau

Other (Specify) ____________________

Stilwell


Eufaula
3b.

Better quality of providers

Speed of getting an appointment

Closer/Convenient location


Have used for years/Personal relationship

Nicer facilities

Other (Specify) ____________________

Specialist

(Do not read) Don't know/Refused
4a.

Yes

No (Skip to Q.5a)

4b.

Satisfied

Dissatisfied

4c.
5a.
Have you or someone in your household been to a specialist in the past 24 months?

Yes

No (Skip to Q.6)

How satisfied were you or someone in your household with the quality of care received in Sequoyah County? Would you say that you were…(Read List)?
(Do not read) Don't know/Refused (Skip to Q.5a)
Have you or someone else in your household been to a family doctor in Sequoyah County in the past 24 months?
(Do not read) Don't know/Refused (Skip to Q.6)
(Do not read) Don't know/Refused (Skip to Q.5a)
Why do you say that? (Record exact response. Probe for clarification.)
Approved provider for insurance/Health benefits program
(Do not read) Don't know/Refused (Skip to Q.4a)
Why do you or someone in your household use a medical provider for routine health care needs outside of Sequoyah County? (Record exact response. Probe for clarification. Do not read SEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 3 of 8
5b.
6.
How many people live in your household? (Record response below)
7.
You
Family
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8.

Yes

No (Skip to Q.15)

__________ (If respondent is the only person who lives in household, ask for "you" only in Q.7)
What type of specialist have you or someone in your household been to and in which city are they located?
Type of Specialist
Medicare Part D (Prescriptions)
Medicare Advantage (Private pay)
Native American/Tribal Benefits
* Do Not Have Health Insurance
VA benefits
Medicare Supplement (Private pay)
Have you or someone in your household used the non-emergency services of a hospital in the past 24 months?
Champus/TriCare Program
Insurance through Employer/Previous employer
Self-Paid Insurance Plan
Medicare
Medicaid
What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.)
(Do not read) Don't know/Refused (Skip to Q.15)
Other________________________________
CitySEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 4 of 8
9.

Sequoyah Memorial Hospital, Sallisaw (Skip to Q.12)

Eastern Oklahoma Medical Center, Poteau

Memorial Hospital, Stilwell

Summit Medical Center, Van Buren, AR

Sparks Regional Medical Center, Ft. Smith, AR

St. Edwards Mercy Medical Center, Ft. Smith, AR


Muskogee Regional Medical Center, Muskogee

Muskogee Community Hospital, Muskogee

Haskell County Healthcare System, Stigler

EPIC Medical Center, Eufaula

Other (Specify) ____________________

(Do not read) Don't know/Refused
10.

Insurance reasons

Service not available

Closer/convenient location

Specialty doctor

Better Service

Where my doctor works

Referral/Recommended/Transferred

Other (Specify) ________

(Do not read) Don't know/Refused
11a.

Birthing services

MRI

Bone density

Outpatient surgery

CT Scan (CAT Scan)

Physical therapy

Dietary services/Diabetic counseling

Radiology (X-Ray)

Emergency room

Respiratory therapy

Inpatient stay

Sleep study

Inpatient surgery

Specialty doctor

Laboratory (blood) tests

Ultrasound

Mammogram

Other (Specify) ____________________

Mental health/Substance abuse

(Do not read) Don't know/Refused
(If any hospital other than Sequoyah Memorial Hospital was indicated in Q.9, ask Q.10, Q.11a, and Q.11b; otherwise, skip to Q.12) You mentioned that you or someone in your household received care at a hospital other than Sequoyah Memorial Hospital. Why did you or your family member choose this/these hospital(s)? (Record exact response. Probe for clarification.)
At which hospital(s) were services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.)
McAlester Regional Hospital, McAlester
What hospital services were used there? (Do not read list unless prompt is needed. Record exact response.)SEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 5 of 8
11b.

Satisfied

Dissatisfied

11c.
12.

CT Scan (CAT Scan)

Outpatient surgery

Dietary services/Diabetic counseling

Physical therapy

Emergency room

Radiology (X-Ray)

Home health

Respiratory therapy

Inpatient stay

Specialty doctor

Inpatient surgery

Ultrasound

Laboratory (blood) tests

Sleep Study

Mammogram

Endoscopy

Obstetrics

Outpatient treatment/procedures

MRI

Other (Specify) ____________________

(Do not read) Don't know/Refused
13.
Rank (1 - 5)
a)
Services provided by the doctors in general
b)
The hospital's facilities
c)
Services provided by the nurses
d)
Services provided by the administrative staff
e)
Services provided by the specialty physicians
f)
Services provided by the inpatient physicians
14a.

Satisfied

Dissatisfied

How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital? Would you say you were…(Read list)
(If Sequoyah Memorial Hospital is mentioned in Q.9, ask Q.12, Q.13, Q.14a, and Q.14b; otherwise, skip to Q. 15.) What hospital services were used at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.)
Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about
How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… (Read list)
Why do you say that? (Record exact response. Probe for clarification.)
(Do not read) Don't know/Refused (Skip to Q.15)
the following aspects of your hospital visit:
(Do not read) Don't know/Refused (Skip to Q.15)SEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 6 of 8
14b.
15.

Yes

No (Skip to Q.21)

16.

Sequoyah Memorial Hospital, Sallisaw (Skip to Q.19)

Eastern Oklahoma Medical Center, Poteau

Memorial Hospital, Stilwell

Summit Medical Center, Van Buren, AR

Sparks Regional Medical Center, Ft. Smith, AR

St. Edwards Mercy Medical Center, Ft. Smith, AR


Muskogee Regional Medical Center, Muskogee

Muskogee Community Hospital, Muskogee

Haskell County Healthcare System, Stigler

EPIC Medical Center, Eufaula

Other (Specify) ____________________

(Do not read) Don't know/Refused
17.

Cardiac evaluation/Heart

Trauma care

Laboratory

Radiology (X-Ray)

CT Scan

Other (Specify) ____________________

Respiratory distress/Breathing difficulties

(Do not read) Don't know/Refused

Routine illness
18.

Satisfied

Dissatisfied

Why do you say that? (Record exact response. Probe for clarification.)
(Do not read) Don't know/Refused
How satisfied were you or someone in your household with the services you received at the emergency room in this hospital? Would you say you were… (Read list)
Have you or someone in your household used emergency room services in the past 24 months?
(Do not read) Don't know/Refused (Skip to Q.21)
At which hospital(s) were emergency room services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.)
(If any hospital other than Sequoyah Memorial Hospital was indicated in Q.16, ask Q.17, and Q.18; otherwise, skip to Q.19) You mentioned that you or someone in your household received emergency room care at a hospital other than Sequoyah Memorial Hospital. What type of emergency room services have you or someone in your household used in the past 24 months at this hospital? (Do not read list unless prompt is needed. Record exact response.)
McAlester Regional Hospital, McAlesterSEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 7 of 8
19.

Cardiac evaluation/Heart

Trauma care

Laboratory

Radiology (X-Ray)

CT Scan

Other (Specify) ____________________

Respiratory distress/Breathing difficulties

(Do not read) Don't know/Refused

Routine illness
20a.

Satisfied

Dissatisfied

20b.
20c.
21.
Do you feel that you community provides adequate services for the following:
YES
NO
EMS/Ambulance


Home Health


Assisted Living


Nursing Home Care


Transportation for Healthcare
���

Pharmacy


Dental Services


Enough Primary Care Physicians


Nutrition Education


Mental Health Services


Vision Services


Hospice Services


Adult Day Care


Physical Fitness


Speech Therapy


Physical Therapy


Occupational Therapy


(Do not read) None of the above adequate

Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about
the services provided by the emergency room physician
Why do you say that? (Record exact response. Probe for clarification.)
(If Sequoyah Memorial Hospital is mentioned in Q.16, ask Q.19, Q.20a, Q.20b and Q.20c; otherwise, skip to Q. 21) What type of emergency room services have you or someone in your household used in the past 24 months at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.)
(Do not read) Don't know/Refused (Skip to Q.21)
How satisfied were you or someone in your household with the services you received at the emergency room in Sequoyah Memorial Hospital? Would you say you were…(Read list)SEQUOYAH MEMORIAL HOSPITAL SURVEY
DRAFT
Page 8 of 8
22.

Birthing Services

Orthopedist

Cardiologist

Respiratory therapy

Gastroenterologist

Sleep study

Mental health/Substance abuse

Other (Specify) ____________________

MRI

(Do not read) Don't know/Refused
23.
24.

18-20

61-70

21-30

71-80

31-40

80+

41-50

(Do not read) Don't know/Refused

51-60
25.

Caucasian

Native American

Asian

Other (Specify) ____________________

Hispanic

(Do not read) Don't know/Refused

African American
26.

Less than $10,000

$75,000 to $99,999

$10,000 to $14,999

$100,000 to $149,999

$15,000 to $24,999

$150,000 to $199,999

$25,000 to $34,999

$200,000 or more

$35,000 to $49,999

(Do not read) Don't know/Refused

$50,000 to $74,999
27.

Male

Female

That completes the survey. Thank you for your time!
What concerns you most about health care in your community? (Record exact response.)
What additional services would you like to see offered at Sequoyah Memorial Hospital? (Do not read list unless prompt is needed. Record exact response.)
Unknown (Can't Tell)
The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer.
What is your age?
What is your ethnicity?
What is your annual household income?
INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK.Sequoyah Memorial Hospital
Medical Service Area
Telephone Survey Results
Response Category
No.
Percent
74955, Sallisaw
73
36.5%
74948, Muldrow
59
29.5%
74962, Vian
27
13.5%
74954, Roland
19
9.5%
74435, Gore
17
8.5%
74936, Gans
5
2.5%
Total
200
100.0%
Q1. What is your zip code?
2.5%
8.5%
9.5%
13.5%
29.5%
36.5%
0%
20%
40%
74936, Gans
74435, Gore
74954, Roland
74962, Vian
74948, Muldrow
74955, Sallisaw
Sequoyah Memorial Hospital Telephone Survey Results 1
Response Category
No.
Percent
Yes
171
85.5%
No
29
14.5%
Total
200
100.0%
Q2a. Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care?
Yes85.5%
No14.5%
Sequoyah Memorial Hospital Telephone Survey Results 2
Response Category
No.
Percent
Emergency Room/Hospital
11
37.9%
Rural Health Clinic
8
27.6%
Specialist
4
13.8%
Indian Health Services
3
10.3%
VA
3
10.3%
Total
29
100.0%
Q2b. If no, then what kind of medical provider
do you use for routine care?
13.8%
27.6%
37.9%
0%
10%
20%
30%
40%
50%
60%
Specialist
Rural Health Clinic
Emergency Room/Hospital
Sequoyah Memorial Hospital Telephone Survey Results 3
Response Category
County
No.
Percent
Sallisaw
Sequoyah
79
39.5%
Ft. Smith, AR
57
28.5%
Muksogee
Muskogee
12
6.0%
Muldrow
Sequoyah
10
5.0%
Gore
Sequoyah
9
4.5%
Vian
Sequoyah
7
3.5%
Tulsa
Tulsa
5
2.5%
Tahlequah
Cherokee
4
2.0%
Poetau
LeFlore
3
1.5%
Stilwell
Adair
3
1.5%
Roland
Sequoyah
3
1.5%
Van Buren, AR
2
1.0%
Spiro
LeFlore
2
1.0%
Broken Arrow
Tulsa
1
0.5%
Hulbert
Cherokee
1
0.5%
Wagoner
Wagoner
1
0.5%
Fayettville, AR
1
0.5%
Total
200
100.0%
Q3a. Which city do you go to for most of your family's
routine health care needs?
Sequoyah Memorial Hospital Telephone Survey Results 4
Response Category
No.
Percent
Have used for years/Personal relationship
40
26.5%
Closer/Convenient location
37
24.5%
Better quality of providers
29
19.2%
Approved provider for insurance/Health benefits program
22
14.6%
Nicer facilities
11
7.3%
Specialist
8
5.3%
Recommended/Referred
1
0.7%
New in town/Not familiar with local doctors
1
0.7%
Cost of provider
1
0.7%
Don't know/No response
1
0.7%
Total
151
100.0%
Some respondents answered more than once.
Q3b. Why do you or someone in your household use a medical provider for
routine health care needs outside of Sequoyah County?
Sequoyah Memorial Hospital Telephone Survey Results 5
Q4a. Have you or someone else in your household been to
a family doctor in Sequoyah County in the past 24 months?
Response Category
No.
Percent
Yes
119
59.5%
No
79
39.5%
Don't know/No response
2
1.0%
Total
200
100.0%
Yes59.5%
No39.5%
Don't know/No response1.0%
Sequoyah Memorial Hospital Telephone Survey Results 6
Response Category
No.
Percent
Satisfied
106
89.1%
Dissatisfied
12
10.1%
Don't know/No response
1
0.8%
Total
119
100.0%
Q4b. How satisfied were you or someone in your household with the quality of care received in Sequoyah County? Would you say that you were…
Satisfied89.1%
Dissatisfied10.1%
Don't know/No response0.8%
Sequoyah Memorial Hospital Telephone Survey Results 7
Response
No.
Percent
Satisfied with doctors/Nurses/Staff
45
34.6%
Resolved medical issue(s)/Needs were met
28
21.5%
Good treatment/care/service
16
12.3%
Satisfied, because the services were local and personal
15
11.5%
Short waiting time
11
8.5%
Friendly staff
5
3.8%
Satisfied, no reason given
5
3.8%
Satisfied, but long wait
1
0.8%
Satisfied, but concerned about after hours care
1
0.8%
Satisfied with facilities
1
0.8%
Satisfied with physician, but not office staff
1
0.8%
Satisfied, difficult to get appointment
1
0.8%
Total
130
100.0%
Response
No.
Percent
Medical issue(s) not resolved
5
41.7%
Unsatisfied with physicians
3
25.0%
Concerned about quality of care
2
16.7%
Not enough time spent with patients
2
16.7%
Total
12
100.0%
Some respondents answered more than once.
Q4c-1. Why do you say that you are satisfied with the services
received in Sequoyah County?
Some respondents answered more than once.
Q4c-2. Why do you say that you are dissatisfied with the services you
received in Sequoyah County?
Sequoyah Memorial Hospital Telephone Survey Results 8
Sequoyah County
89.1%
10.1%
0.8%
Other Surveys Averages
91.6%
7.1%
1.4%
Other Surveys Low Range
82.7%
17.3%
0.0%
Other Surveys High Range
100.0%
0.0%
0.0%
Compared to Other Studies
Q4d. How satisfied were you or someone in your household with
the quality of care you received in Sequoyah County?
No Response
Survey Area
Satisfied
Dissatisfied
0%
25%
50%
75%
100%
Sequoyah County
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied
Dissatisfied
No Response
Sequoyah Memorial Hospital Telephone Survey Results 9
Response Category
No.
Percent
Yes
120
60.0%
No
79
39.5%
Don't know/Refused
1
0.5%
Total
200
100.0%
Q5a. Have you or someone in your household
been to a specialist in the past 24 months?
Yes60.0%
No39.5%
Don't know/Refused0.5%
Sequoyah Memorial Hospital Telephone Survey Results 10
Type of Specialist
No.
Percent
Top 7 Responses
Cardiologist
46
28.0%
Orthopedist
21
12.8%
Dermatologist
10
6.1%
Oncologist
8
4.9%
Gastroenterologist
8
4.9%
Orthopedic Surgeon
7
4.3%
General Surgeon
6
3.7%
All others
58
35.4%
Total
164
100.0%
Some respondents answered more than once.
Q5b-1. What type of specialist have you or someone in your household been to? Sequoyah Memorial Hospital Telephone Survey Results 11
Type of Specialist
City
No.
Percent
Cardiologist
Ft. Smith, AR (27); Sallisaw (5); Muskogee (4); Tulsa (4); Fayetteville, AR (2); Broken Arrow (1); Oklahoma City (1); Tahlequah (1); Plano, TX (1)
46
28.0%
Orthopedist
Ft. Smith, AR (13); Tulsa (3); Sallisaw (2); Oklahoma City (1); Dallas, TX (1); Little Rock, AR (1)
21
12.8%
Dermatologist
Ft. Smith, AR (9); Muskogee (1)
10
6.1%
Oncologist
Ft. Smith, AR (5); Sallisaw (1); Muskogee (1); Tulsa (1)
8
4.9%
Gastroenterologist
Ft. Smith, AR (5); Sallisaw (1); Muskogee (1); Tulsa (1)
8
4.9%
Orthopedic Surgeon
Tulsa (2); Ft. Smith, AR (2); Sallisaw (1); Oklahoma City (1); Tulsa (1)
7
4.3%
General Surgeon
Tulsa (3); Ft. Smith, AR (2); Sallisaw (1)
6
3.7%
Neurologist
Ft. Smith, AR (4); Fayetteville, AR (2)
6
3.7%
Otolaryngologist
Muskogee (3); Ft. Smith, AR (2); Tulsa (1)
6
3.7%
Rheumatologist
Ft. Smith, AR (4); Oklahoma City (1); Tulsa (1)
6
3.7%
Urologist
Ft. Smith, AR (4); Muskogee (1); Tulsa (1)
6
3.7%
Nephrologist
Ft. Smith, AR (3); Oklahoma City (1)
4
2.4%
OB/GYN
Ft. Smith (2); Muskogee (1); Stilwell (1)
4
2.4%
Opthalmologist
Sallisaw (1); Ft. Smith, AR (1); Rogers, AR (1); Iowa (1)
4
2.4%
Optometrist
Sallisaw (1); Ft. Smith, AR (1); Little Rock, AR (1)
3
1.8%
Pediatrician
Ft. Smith, AR (3)
3
1.8%
Endocrinologist
Tulsa (1); Ft. Smith, AR (1)
2
1.2%
Pain Management
Roland (1); Ft. Smith, AR (1)
2
1.2%
Podiatrist
Ft. Smith, AR (2)
2
1.2%
Allergist
Ft. Smith, AR (1)
1
0.6%
Geriatrician
Talihina (1)
1
0.6%
Hematologist
Ft. Smith, AR (1)
1
0.6%
Neurosurgeon
Ft. Smith, AR (1)
1
0.6%
Orthodontist
Tulsa (1)
1
0.6%
Physical Therapist
Tulsa (1)
1
0.6%
Plastic Surgeon
Tulsa (1)
1
0.6%
Psychiatrist
Sallisaw (1)
1
0.6%
Pulmonologist
Muskogee (1)
1
0.6%
Don't know/Refused
1
0.6%
0.0%
Total
164
100.0%
Some respondents answered more than once.
Q5b-2. What type of specialist have you or someone in your household been to
and in which city are they located?
Sequoyah Memorial Hospital Telephone Survey Results 12
Response Category
No.
Percent
One
46
23.0%
Two
83
41.5%
Three
27
13.5%
Four
22
11.0%
Five
13
6.5%
Six
5
2.5%
Seven
2
1.0%
Eight
1
0.5%
Nine
1
0.5%
Total
200
100.0%
Q6. How many people live in your household?
2.5%
6.5%
11.0%
13.5%
41.5%
23.0%
0%
20%
40%
60%
Six
Five
Four
Three
Two
One
Sequoyah Memorial Hospital Telephone Survey Results 13
Response Category
All Categories
Percent
Major Categories
Percent
All Medicare
126
41.7%
Medicare
77
25.5%
Medicare Part D
23
7.6%
Medicare Supplement
22
7.3%
Medicare Advantage
4
1.3%
Insurance through
employer/Previous employer
57
18.9%
57
18.9%
Medicaid (Sooner Care)
33
10.9%
33
10.9%
Self-paid insurance plan
22
7.3%
22
7.3%
Native American/Tribal benefits
19
6.3%
19
6.3%
VA benefits
8
2.6%
8
2.6%
Champus/TriCare Program
6
2.0%
6
2.0%
None/Not covered by
health insurance
31
10.3%
31
10.3%
Total
302
100.0%
302
100.0%
Some respondents answered more than once.
Q7a. What type of health insurance covers you?
Sequoyah Memorial Hospital Telephone Survey Results 14
Response Category
All Categories
Percent
Major Categories
Percent
All Medicare
64
29.8%
Medicare
41
19.1%
Medicare Part D
11
5.1%
Medicare Supplement
10
4.7%
Medicare Advantage
2
0.9%
Insurance through
employer/Previous employer
53
24.7%
53
24.7%
Medicaid (Sooner Care)
53
24.7%
53
24.7%
Native American/Tribal benefits
23
10.7%
23
10.7%
VA Benefits
13
6.0%
13
6.0%
Champus/TriCare Program
9
4.2%
9
4.2%
Self-paid insurance plan
4
1.9%
4
1.9%
Don't know/Refused
1
0.5%
1
0.5%
None/Not covered by
health insurance
15
7.0%
15
7.0%
Total
215
100.0%
215
100.0%
Some respondents answered more than once.
Q7b. What type of health insurance covers your family?
Sequoyah Memorial Hospital Telephone Survey Results 15
Response Category
No.
Percent
Yes
50
25.0%
No
150
75.0%
Total
200
100.0%
Q8. Have you or someone in your household used the non-emergency services of a hospital in the past 24 months?
Yes25.0%
No75.0%
Sequoyah Memorial Hospital Telephone Survey Results 16
Response Category
Location
No.
Percent
Sequoyah Memorial Hospital
Sallisaw
18
35.3%
St. Edwards Mercy Medical Center
Ft. Smith, AR
11
21.6%
Sparks Regional Medical Center
Ft. Smith, AR
9
17.6%
Memorial Hospital
Stilwell
2
3.9%
Muskogee Regional Medical Center
Muskogee
2
3.9%
Jack C. Montgomery VA Medical Center
Muskogee
2
3.9%
WW Hastings Indian Hospital
Tahlequah
1
2.0%
Summit Medical Center
Van Buren, AR
1
2.0%
St. Francis Hospital
Tulsa
1
2.0%
Orthopedic Hospital
Oklahoma City
1
2.0%
MRI Specialists of Tulsa
Tulsa
1
2.0%
Don't know/Refused
2
3.9%
Total
51
100.0%
Some respondents answered more than once.
Q9a. At which hospital(s) were services received?
Sequoyah Memorial Hospital Telephone Survey Results 17
35.3%
64.7%
50.9%
49.1%
25.0%
75.0%
75.9%
24.1%
Q9b. Which hospital(s) were services received?
Sequoyah Memorial Hospital
Compared to Other Studies
Used local hospital
Did not use local hospital
Survey Area
Sequoyah Memorial Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
0%
25%
50%
75%
100%
Sequoyah Memorial Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Used local hospital
Did not use local hospital
Sequoyah Memorial Hospital Telephone Survey Results 18
Response Category
No.
Percent
Where my doctor works
9
23.7%
Insurance reasons
7
18.4%
Closer/Convenient location
5
13.2%
Better Service
5
13.2%
Specialty doctor
5
13.2%
Work at other hospital
3
7.9%
Referred/Recommended/Transferred
2
5.3%
Service not available
1
2.6%
Television advertisement
1
2.6%
Total
38
100.0%
Some respondents answered more than once.
Q10. You mentioned that you or someone in your household received care at a hospital other than Sequoyah Memorial Hospital. Why did you or your family member choose this/these hospital(s)?
13.2%
13.2%
18.4%
23.7%
0%
10%
20%
30%
40%
Better Service
Closer/Convenient location
Insurance reasons
Where my doctor works
Sequoyah Memorial Hospital Telephone Survey Results 19
Response Category
Subcategories
All Categories
Percent
All Diagnostic Imaging
24
30.8%
Radiology (X-Ray)
11
CT Scan (CAT Scan)
7
MRI
3
Mammogram
3
Laboratory (Blood) Tests
18
23.1%
Inpatient stay
7
9.0%
Outpatient surgery
7
9.0%
Inpatient surgery
6
7.7%
Bone density
3
3.8%
Specialty doctor
2
2.6%
Respiratory therapy
1
1.3%
Emergency room
1
1.3%
Blood thinning
1
1.3%
Bone marrow test
1
1.3%
Chemotherapy
1
1.3%
Colonoscopy
1
1.3%
Dermatology for skin cancer
1
1.3%
Doppler-check blood flow in veins
1
1.3%
Prescriptions
1
1.3%
Don't know/Refused
2
2.6%
Total
24
78
100.0%
Some respondents answered more than once.
Q11a. What hospital services were used there?
Sequoyah Memorial Hospital Telephone Survey Results 20
Response Category
No.
Percent
Satisfied
31
100.0%
Dissatisfied
0
0.0%
Total
31
100.0%
Q11b. How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were…
Satisfied100.0%
Dissatisfied0.0%
Sequoyah Memorial Hospital Telephone Survey Results 21
Response
No.
Percent
Good treatment/care/service
16
32.7%
Satisfied with doctors/Nurses/Staff
8
16.3%
Resolved medical issue(s)
8
16.3%
Short waiting time
7
14.3%
Friendly staff
6
12.2%
Satisfied with hospita/Benefits program
2
4.1%
Clean facilities
1
2.0%
Good food in cafeteria
1
2.0%
Total
49
98.0%
Q11c-1. Why do you say that you are satisfied with the services
received at this Hospital?
Some respondents answered more than once.
Sequoyah Memorial Hospital Telephone Survey Results 22
Responses
Subcategories
All Categories
Percent
All Diagnostic Imaging
18
42.9%
Radiology (X-Ray)
6
MRI
5
Ultrasound
3
CT Scan (CAT Scan)
2
Mammogram
2
Laboratory (blood) test
9
21.4%
Inpatient stay
5
11.9%
Outpatient treatment/Procedures
3
7.1%
Sleep study
3
7.1%
Home Health
1
2.4%
Physical therapy
1
2.4%
Respiratory therapy
1
2.4%
Don't know/No response
1
2.4%
Total
18
42
100.0%
Some respondents answered more than once.
Q12. What hospital services were used at
Sequoyah Memorial Hospital?
Sequoyah Memorial Hospital Telephone Survey Results 23
Response Category
Very poor
Excellent
Total
1
2
3
4
5
Services provided by the doctors in general
0
0
2
4
12
18
Services provided by the specialty physicians
0
0
1
4
13
18
Services provided by the inpatient physicians
1
1
0
2
14
18
The hospital's facilities
0
1
6
2
9
18
Services provided by the nurses
0
0
2
4
12
18
1
1
1
2
13
18
Services provided by the administrative staff
Q13. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your hospital visit
0%
20%
40%
60%
80%
100%
Services provided by the administrative staff
Services provided by the nurses
The hospital's facilities
Services provided by the inpatient physicians
Services provided by the specialty physicians
Services provided by the doctors in general
1
2
3
4
5
Very Poor
Excellent
Sequoyah Memorial Hospital Telephone Survey Results 24
Response Category
No.
Percent
Satisfied
14
77.8%
Dissatisfied
4
22.2%
Total
18
100.0%
Q14a. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital? Would you say that you were…
Satisfied77.8%
Dissatisfied22.2%
Sequoyah Memorial Hospital Telephone Survey Results 25
Response
No.
Percent
Satisfied with doctors/Nurses/Staff
5
38.5%
Resolved medical issue(s)
4
30.8%
Good treatment/care
3
23.1%
Satisfied because services were local and personal
3
23.1%
Short waiting time
3
23.1%
Friendly staff
2
15.4%
Satisfied, but concerned about care
1
7.7%
Satisfied with facilities/Cafeteria
1
7.7%
Total
13
100.0%
Response
No.
Percent
Concerned about overall care
1
25.0%
Medical issue(s) not resolved
1
25.0%
Concerned about medical records
1
25.0%
Long wait
1
25.0%
Total
4
25.0%
Some respondents answered more than once.
Q14b-1. Why do you say that you are satisfied with the services
received at Sequoyah Memorial Hospital?
Q14b-2. Why do you say that you are dissatisfied with the services
received at Sequoyah Memorial Hospital?
Sequoyah Memorial Hospital Telephone Survey Results 26
Sequoyah Memorial Hospital
77.8%
22.2%
0.0%
Other Surveys Averages
85.7%
12.7%
2.6%
Other Surveys Low Range
66.7%
33.3%
0.0%
Other Surveys High Range
100.0%
0.0%
0.0%
Q14c. How satisfied were you or someone in your household with
the services you received at Sequoyah Memorial Hospital
Compared to Other Studies
Survey Area
Satisfied
Dissatisfied
No Response
0%
25%
50%
75%
100%
Sequoyah Memorial Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied
Dissatisfied
No Response
Sequoyah Memorial Hospital Telephone Survey Results 27
Response
No.
Percent
Yes
95
47.5%
No
102
51.0%
Don't know/Refused
3
1.5%
Total
200
100.0%
Q15. Have you or someone in your household used
emergency room services in the past 24 months?
Yes47.5%
No51.0%
Don't know/Refused1.5%
Sequoyah Memorial Hospital Telephone Survey Results 28
Response Category
Location
No.
Percent
Sequoyah Memorial Hospital
Sallisaw
43
41.3%
Sparks Regional Medical Center
Ft. Smith, AR
28
26.9%
St. Edwards Mercy Medical Center
Ft. Smith, AR
18
17.3%
Jack C. Montgomery VA Medical Center
Muskogee
5
4.8%
Muskogee Community Hospital
Muskogee
2
1.9%
Memorial Hospital
Stilwell
1
1.0%
Eastern Oklahoma Medical Center
Poteau
1
1.0%
Wagoner Community Hospital
Wagoner
1
1.0%
Claremore Regional Hospital
Claremore
1
1.0%
WW Hastings Indian Hospital
Tahlequah
1
1.0%
Deaconess Hospital
Oklahoma City
1
1.0%
Banner Good Samaritan Hospital
Phoenix, AZ
1
1.0%
ER in Las Vegas/Can't remember name
Las Vegas, NV
1
1.0%
Total
104
100.0%
Some respondents answered more than once.
Q16a At which hospital(s) were emergency room services received?
Sequoyah Memorial Hospital Telephone Survey Results 29
39.5%
60.5%
35.3%
64.7%
41.3%
58.7%
Routine Healthcare (Q3a)
Hospital (non-emergency)(Q9)
Emergency Room(Q16)
Q16b. Percentage of respondents using local services
Sequoyah Memorial Hospital
Used local Services
Did not use local Services
Survey Area
0%
25%
50%
75%
100%
Routine Healthcare (Q3a)
Hospital (non-emergency)(Q9)
Emergency Room(Q16)
Used local Services
Did not use local Services
Sequoyah Memorial Hospital Telephone Survey Results 30
Response Category
Subcategories
All Categories
Percent
All Diagnostic Imaging
49
36.3%
Radiology (X-Ray)
30
CT Scan (CAT Scan)
9
MRI
9
Ultrasound
1
Laboratory (Blood) Tests
30
22.2%
Trauma care
15
11.1%
Cardiac evaluation/Heart
15
11.1%
Respiratory distress/Breathing difficulties
7
5.2%
Routine Illness
6
4.4%
EKG
1
0.7%
High fever
1
0.7%
Vaccine/Dog bite
1
0.7%
Broken bone
1
0.7%
Stitches
1
0.7%
Migraine Injection
1
0.7%
Allergic reaction
1
0.7%
Diverticulitis
1
0.7%
Don't know/Refused
5
3.7%
Total
49
135
100.0%
Some respondents answered more than once.
Q17. What type of emergency room services were used at this hospital?
Sequoyah Memorial Hospital Telephone Survey Results 31
Response Category
No.
Percent
Satisfied
52
88.1%
Dissatisfied
6
10.2%
Don't know/Refused
1
1.7%
Total
59
100.0%
Q18. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in this hospital? Would you say that you were…
Satisfied88.1%
Dissatisfied10.2%
Don't know/Refused1.7%
Sequoyah Memorial Hospital Telephone Survey Results 32
Response Category
Subcategories
All Categories
Percent
All Diagnostic Imaging
25
29.8%
Radiology (X-Ray)
17
CT Scan (CAT Scan)
6
MRI
2
Laboratory (Blood) Tests
15
17.9%
Routine Illness
13
15.5%
Cardiac evaluation/Heart
9
10.7%
Trauma care
9
10.7%
Respiratory distress/Breathing difficulties
6
7.1%
Broken bone/Orthopedic needs
2
2.4%
No services/Left ER due to long wait
2
2.4%
Dehydration
1
1.2%
Pain management
1
1.2%
Don't know/Refused
1
1.2%
Total
25
84
100.0%
Some respondents answered more than once.
Q19. What type of emergency room services were used at Sequoyah Memorial Hospital?
Sequoyah Memorial Hospital Telephone Survey Results 33
Response Category
No.
Percent
Satisfied
35
81.4%
Dissatisfied
7
16.3%
Don't know/Refused
1
2.3%
Total
43
100.0%
Q20a. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in the Sequoyah Memorial Hospital? Would you say that you were…
Satisfied81.4%
Dissatisfied16.3%
Don't know/
Refused2.3%
Sequoyah Memorial Hospital Telephone Survey Results 34
Response
No.
Percent
Satisfied with doctors/Nurses/Staff
13
21.7%
Resolved medical issue(s)
13
21.7%
Good treatment/care/service
11
18.3%
Short waiting time
10
16.7%
Friendly staff
5
8.3%
Satisfied, but long wait
3
5.0%
Satisfied because services were local and personal
2
3.3%
Satisfied with visit, would like to see more specialties
1
1.7%
Satisfied with facilities
1
1.7%
Satisfied, no reason given
1
1.7%
Total
60
98.3%
Response
No.
Percent
Long wait
3
37.5%
Unsatisfied with treatment/care
2
25.0%
Unsatisfied with physicians
2
25.0%
Medcial issue(s) not resolved
1
12.5%
Total
8
100.0%
Some respondents answered more than once.
Q20b-1. Why do you say that you are satisfied with the services
received at Sequoyah Memorial Hospital Emergency Room?
Some respondents answered more than once.
Q20b-2. Why do you say that you are dissatisfied with the services
received at Sequoyah Memorial Hospital Emergency Room?
Sequoyah Memorial Hospital Telephone Survey Results 35
Response Category
Very poor
Excellent
Total
1
2
3
4
5
Services provided by the emergency room physician
5
1
5
12
20
43
Q20c. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspect of your emergency room visit
0%
20%
40%
60%
80%
100%
Services provided by the emergency room physician
1
2
3
4
5
Very Poor
Excellent
Sequoyah Memorial Hospital Telephone Survey Results 36
Sequoyah Memorial Hospital
81.4%
16.3%
2.3%
Other Surveys Averages
81.6%
17.4%
1.0%
Other Surveys Low Range
59.2%
39.5%
1.3%
Other Surveys High Range
95.7%
4.3%
0.0%
Q20d. How satisfied were you or someone in your household with the services you received at Sequoyah Memorial Hospital Emergency Room
Compared to Other Studies
Survey Area
Satisfied
Dissatisfied
No Response
0%
25%
50%
75%
100%
Sequoyah Memorial Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied
Dissatisfied
No ResponseYES
%
NO
%
TOTAL
EMS/Ambulance
130
65%
70
35%
100%
Home Health
137
69%
63
32%
100%
Assisted Living
74
37%
126
63%
100%
Nursing Home Care
93
47%
107
54%
100%
Transportation for Healthcare
97
49%
103
52%
100%
Pharmacy
168
84%
32
16%
100%
Dental Services
130
65%
70
35%
100%
Enough Primary Care Physicians
101
51%
99
50%
100%
Nutrition Education
79
40%
121
61%
100%
Vision Services
70
35%
130
65%
100%
Mental Health Services
138
69%
62
31%
100%
Hospice Services
114
57%
86
43%
100%
Adult Day Care
43
22%
157
79%
100%
Physical Fitness
64
32%
136
68%
100%
Speech Therapy
52
26%
148
74%
100%
Physical Therapy
82
41%
118
59%
100%
Occupational Therapy
53
27%
147
74%
100%
None of the listed services are adequate
11
6%
189
95%
100%
Q 21. Do you feel that your community provides adequate services for the following:
Sequoyah Memorial Hospital Telephone Survey Results 38
Response Category
No.
Percent
Specialists including: Cardiologist (8); More specialists in general (4); Orthopedist (3); Pediatrician (3); Dermatologist (2); General Surgeon (2); Endocrinologist (1); Urologist (1); Oncologist (1); Neurosurgeon (1); Dietician (1); Psychiatrist (1)
28
12.2%
More physicians/Better physicians/MDs/Family physicians/More nurses
9
3.9%
Birthing services
6
2.6%
More up to date ER/ER waiting area/More ER doctors
5
2.2%
Physical therapy/Occupational therapy/Rehabilitation services
5
2.2%
Improved quality of care
3
1.3%
Cleaner facilities
3
1.3%
Friendlier/More patient staff
3
1.3%
Fitness center
3
1.3%
MRI/New X-Ray equipment
3
1.3%
Water aerobics/Theraputic pool exercises
2
0.9%
Wellness center/After-hours care
2
0.9%
Parenting classes/Assistance for children with divorced parents
2
0.9%
Surgery/Services to be offered in Sallisaw that currently have to be referred to Ft. Smith
2
0.9%
Nutrition counseling/classes
2
0.9%
Improved laboratory
1
0.4%
Pediatric care for disabled children
1
0.4%
Services/Specialists for children with Autism
1
0.4%
More specialized care for developmentally delayed children
1
0.4%
Renal Dialysis
1
0.4%
Holistic medicine
1
0.4%
Vision Services
1
0.4%
Cancer counseling/support
1
0.4%
More trauma care
1
0.4%
Hospital needs to be bigger
1
0.4%
Don't know/No response
142
61.7%
Total
230
87.8%
Some respondents answered more than once.
Q22. What additional services would you like to see offered at Sequoyah Memorial Hospital?
Sequoyah Memorial Hospital Telephone Survey Results 39
Response Category
No.
Percent
High cost of care/Prescriptions/Insurance
42
18.1%
No concerns/complaints
38
16.4%
Quality of care
17
7.3%
More physicians/Better physicians/Specialists
16
6.9%
Uninsured populations
14
6.0%
Distance to health facilities/Distance to specialists
10
4.3%
Improved EMS services/Faster EMS response/Availability of EMS
9
3.9%
Aging population/Home health/Quality nursing home/Services for elderly population
9
3.9%
More pediatricians
5
2.2%
Lack of services
4
1.7%
Improved ER/Improved ER quality of care
4
1.7%
Long wait to see physician/Make appointment
3
1.3%
Reputation of local hospital
3
1.3%
Abuse of healthcare system/Abuse of ER
3
1.3%
Availability of services
3
1.3%
Specialized care for children with special needs
2
0.9%
Government influence in health care
2
0.9%
More mental health services
2
0.9%
No concerns, use services in other city
2
0.9%
Improved facilities/More up to date services
1
0.4%
Transportation to health services
1
0.4%
Improved personal hygiene
1
0.4%
Parenting classes for younger population
1
0.4%
More empathy, care from healthcare professionals
1
0.4%
More mental health services for foster children
1
0.4%
Need a helicopter for trauma care
1
0.4%
Improved record keeping
1
0.4%
Improved screening of children
1
0.4%
Female specialists (Dermatology)
1
0.4%
Prescription assistance for elderly patients
1
0.4%
Health services for uninsured
1
0.4%
Water quality
1
0.4%
Don't know/No response
31
13.4%
Total
232
100.0%
Some respondents answered more than once.
Q23. What concerns you most about health care in your community?
Sequoyah Memorial Hospital Telephone Survey Results 40
Response Category
No.
Percent
18-20
3
1.5%
21-30
9
4.5%
31-40
23
11.5%
41-50
38
19.0%
51-60
32
16.0%
61-70
52
26.0%
71-80
25
12.5%
81+
18
9.0%
Total
200
100.0%
Q24. What is your age?
9.0%
12.5%
26.0%
16.0%
19.0%
11.5%
4.5%
1.5%
0%
10%
20%
30%
40%
81+
71-80
61-70
51-60
41-50
31-40
21-30
18-20
Sequoyah Memorial Hospital Telephone Survey Results 41
Response Category
No.
Percent
Caucasian
151
75.5%
Native American
42
21.0%
African American
2
1.0%
Hispanic
1
0.5%
Don't know/Refused
4
2.0%
Total
200
100.0%
Q25. What is your ethnicity?
0.5%
1.0%
21.0%
75.5%
0%
25%
50%
75%
100%
Hispanic
African American
Native American
Caucasian
Sequoyah Memorial Hospital Telephone Survey Results 42
Response Category
No.
Percent
Less than $10,000
39
19.5%
$10,000 to $14,999
32
16.0%
$15,000 to $24,999
32
16.0%
$25,000 to $34,999
19
9.5%
$35,000 to $49,999
18
9.0%
$50,000 to $74,999
28
14.0%
$75,000 to $99,999
5
2.5%
$100,000 to $149,999
1
0.5%
$150,000 to $199,999
1
0.5%
$200,000 or more
1
0.5%
Don't know/No Response
24
12.0%
Total
200
100.0%
$10,000 Less than Q26. What is your annual household income?
0.5%
2.5%
14.0%
9.0%
9.5%
16.0%
16.0%
19.5%
0%
5%
10%
15%
20%
25%
$100,000 to $149,999
$75,000 to $99,999
$50,000 to $74,999
$35,000 to $49,999
$25,000 to $34,999
$15,000 to $24,999
$10,000 to $14,999
Less than $10,000
Sequoyah Memorial Hospital Telephone Survey Results 43
Response Category
No.
Percent
Female
132
66.0%
Male
68
34.0%
Total
200
100.0%
Q27. What is your gender?
Female66.0%
Male34.0%
Sequoyah Memorial Hospital Telephone Survey Results 44